You have experience in resolving Level 1 incidents. You have a good knowledge of Microsoft Windows and Active Directory. Here is a great opportunity for you! Our client, a specialist in IT solutions, is looking for a Level 1 IT Technician. With over 40 offices across Canada, they maintain a small business family environment. If you are looking for a long-term position with the possibility of advancement, this is your chance! Our client is not only focused on developing your skills, but they are also focused on your career development within their company.

Tasks

• Respond to level 1 technical incidents via phone/email.
• Analyze the source of problems and handle escalation services for all workstations, printers and network connectivity.
• Perform configuration and deployment of images on desktops and laptops.
• Diagnose, categorize and identify emergencies.
• Proactively interact with the customer to ensure excellent customer service.
• Perform any other related tasks.
• If you are ready to take on new challenges, we would like to meet you!

Advantages

• Competitive salary.
• Social benefits.
• Training, coaching and mentoring.
• Stimulating work environment.
• Career development with opportunity for advancement within the company.
• Possibility of working remotely after the probation period.
• In-office activities (theme per month, activities per week)
• Out of office activities (Christmas party, BBQ, family day (inflatable games), happy hour).
• Opportunity for advancement.
• Positive feedback, follow up on good work.

Job requirements

• Degree or certification in computer science or IT.
• Experience in a similar position.
• Experience in network connectivity.
• Knowledge of Microsoft Windows 7/8/10 environment and Active Directory.
• Knowledge to support Macs (iOS).