Residential Support Worker-Casual

Job summary

Deliver safe, trauma-informed, and client-centered services to youth, women, and families experiencing homelessness. Responsibilities include crisis intervention, facility monitoring, and supporting residents with daily needs and housing-focused planning.

Job details

Text Size Back to Job Board Residential Support Worker-Casual Sault Ste. Marie Social Services POSTED: 20 hours ago Employer Lotus House Sault Ste. Marie ES Job ID 8137 Closing Date September 30, 2026 Salary $22/hour Duration Casual Job Description Position Summary The Residential Support Worker, under the direction of the Supervisor of Services, is responsible for delivering and maintaining a safe, supportive, respectful, trauma-informed, and client-centred services to youth, women and families experiencing homelessness. This role involves direct client interaction with housing-focused planning, crisis intervention, monitoring the facility, and supporting residents with daily needs. The residential support worker provides services in accordance with the policies and procedures of the organization, that support and reflect the mission, vision, and values of Lotus House. Key Responsibilities Supervise and support residents during assigned shifts Maintain a safe, respectful, and inclusive shelter environment Respond appropriately to crises, conflicts, and emergencies Complete client intakes, bed assignments, discharges, and basic documentation Enforce shelter rules and regulations in a fair and consistent manner Conducts routine facility checks Housekeeping duties, meal prepping, and cooking for large groups Provide referrals and support as appropriate Work collaboratively with team members and external partners Exhibits exemplary professional conduct Promotes and supports a safe work environment Promotes knowledge and understanding of Cultural Safety, Reconciliation, and Indigenous Engagement Other Duties This individual in this role will predominantly work casual shifts 7am-3pm, 3pm-11pm, 11pm-7am. Due to the dynamic nature of the work in this shelter, other responsibilities and duties may be assigned. Required Skills Diploma in Social Service field or related field Excellent reading, writing, and computer skills Current First Aid CPR Current Vulnerable Sectors Check Safe Food Handling certificate A thorough understanding of the organization’s mandate and objectives Able to meet essential physical requirements of the position The skills to deal rationally and diligently with crisis and emergency situations Excellent problem-solving skills and critical thinking skills Ability to work shift work, including overnight, evenings, weekends, and holidays Having De-escalation, Mental Health First Aid, Suicide Intervention and Prevention training would be considered an asset Requirements Shift work Security Clearance How To Apply SUBMIT COVER LETTER AND RESUME TO: Allison Bromell-Hurley, Supervisor of Services BY EMAIL: supervisor@lotushousessm.ca We thank all of those who apply. Only those applicants selected for an interview will be contacted DOWNLOAD PDF for job Residential Support Worker-Casual APPLY NOW SIMILAR IN THIS SECTOR Mino Madzwin Youth Worker Posted: Sep 01, 2026 View Mino Madzwin Youth Worker - ID 0 Residential Support Workers – Hart Hub Posted: Sep 01, 2026 View Residential Support Workers – Hart Hub - ID 0 K’Chitwa Kwe/Shkaabewis (Helper) Posted: Aug 28, 2026 View K’Chitwa Kwe/Shkaabewis (Helper) - ID 0 Family Support Worker Posted: Aug 28, 2026 View Family Support Worker - ID 0 Back to Job Board Application Successful Thank you for your job application!

What you’ll do

Deliver safe, trauma-informed, and client-centered services to youth, women, and families experiencing homelessness. Responsibilities include crisis intervention, facility monitoring, and supporting residents with daily needs and housing-focused planning.

Requirements

Requires a diploma in Social Services or a related field along with First Aid CPR, a Vulnerable Sectors Check, and a Safe Food Handling certificate. Candidates must be able to work flexible shifts, including overnights, weekends, and holidays.

Listed skills

• crisis intervention · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• Trauma-Informed Care
• Client Intake
• De-escalation
• Problem Solving
• Critical Thinking
• Meal Prepping
• Documentation
• Cultural Safety
• Indigenous Engagement

Job areas

• Social Services
• Healthcare
• Security & Safety