Customer Service Specialist

Job summary

Handle merchant calls and emails, resolve inquiries and technical issues, process applications, and maintain accurate CRM records. Coordinate service requests with processing partners, troubleshoot terminal and network connectivity, recommend relevant products, and collaborate with internal teams to improve service and operations.

Job details

Customer Service Specialist Empyrean Merchant Services | Vaughan, ON | In-office | Full-time Pay: $25–$30/hour + commission on product sales, if applicable About Empyrean Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We’re passionate about delivering exceptional service and support to our clients in the retail, government, hospitality, and eCommerce sectors. What you’ll do Handle inbound and outbound merchant calls and emails. Resolve inquiries and technical issues, and escalate when needed. Process merchant applications accurately. Keep CRM records complete and current. Submit service requests to our processing partners and follow them through to resolution. Troubleshoot terminal and network connectivity issues. Recommend additional Empyrean products where they fit the merchant’s needs. Work with internal teams to improve service and operations. What we’re looking for Fluent English, written and spoken. French is an asset. Comfort working across multiple software systems and CRM tools. Strong communication and problem-solving skills. Ability to prioritize and manage multiple open issues. Experience in customer service, merchant services, or payments is an asset. Basic knowledge of networks or POS connectivity is an asset. What we offer $25–$30/hour, based on experience. Hands-on training in payments and POS technology. Growth opportunities in a growing company. Schedule: Monday–Friday, 9 am–5 pm How to apply: Please apply through LinkedIn by November 13, 2026. Shortlisted candidates will be contacted the week of November 16.

What you’ll do

Handle merchant calls and emails, resolve inquiries and technical issues, process applications, and maintain accurate CRM records. Coordinate service requests with processing partners, troubleshoot terminal and network connectivity, recommend relevant products, and collaborate with internal teams to improve service and operations.

Requirements

Fluent written and spoken English is required; French is an asset. Candidates should be comfortable using multiple software systems and CRM tools and have strong communication, problem-solving, and prioritization skills; customer service, merchant services, payments, or basic network and POS connectivity experience is an asset.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• CRM Tools · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Verbal Communication
• Problem-Solving
• CRM Tools
• Multitasking
• Prioritization
• Merchant Services
• Payment Processing
• Technical Troubleshooting
• POS Connectivity
• Network Connectivity
• Sales Recommendations
• Recordkeeping

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Technology