Technical Services Representative, Delta Ottawa City Centre (Union)

Job summary

The representative is responsible for setting up, operating, and dismantling audio-visual equipment for trade shows and hotel conventions. They must perform equipment testing, handle logistics including loading trucks, and provide professional on-site client support.

Job details

Position Overview The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. Key Job Responsibilities Setting up, operating, and dismantling audio visual equipment at events as assigned. Servicing trade shows, hotel conventions, and staging events. Verify completed purchase orders and that all required equipments were prepared. Loading and unloading trucks; requires to lift heavy equipment. Climbing stairs and ladders Perform various control testings and troubleshoot equipments before the assigned event. Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day) Walking during trade shows. Driving defensively – cube vans and panel vans Driving long distances (or as a passenger). Handling equipment with care. Complete reports on events as per company procedure Representing the Company in a professional manner As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department. Perform other duties as assigned. Job Qualifications High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain 2-3+ years of customer service or hospitality experience is preferred. 2-3+ years of audio visual experience is required. Set up knowledge of the following equipment is required: Portable Sound Systems ( speakers, mixers and equalizers ) Wireless Microphones Audio Cassette and CD Players LCD Data Projectors and Monitors Computer Interfaces and Switchers Betacam and VHS Players Large Projection Screens and Scaffold towers Industrial Video Cameras Video Lighting Equipment Simultaneous Translation Equipment Fastfold Screens Cameras Risers/Staging Strong Client Service and interpersonal skills Professional Appearance and behavior Able to work under pressure with tight delays Analytical and problem resolution skills Organizational Skills Valid driver’s license Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Hourly Pay: $20.61 Work Environment Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

What you’ll do

The representative is responsible for setting up, operating, and dismantling audio-visual equipment for trade shows and hotel conventions. They must perform equipment testing, handle logistics including loading trucks, and provide professional on-site client support.

Requirements

Candidates require a high school diploma or relevant post-secondary degree with at least 2-3 years of audio-visual and customer service experience. A valid driver's license and the ability to lift heavy equipment are essential.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Audio Visual Setup
• Equipment Troubleshooting
• Customer Service
• Event Staging
• Sound System Operation
• Projector Operation
• Lighting Equipment
• Defensive Driving
• Interpersonal Skills
• Problem Resolution
• Organizational Skills
• Team Coordination

Job areas

• Hospitality
• Creative & Media
• Customer Service & Support
• Trades
• Logistics