Customer Service Coordinator

Job summary

The Customer Service Coordinator serves as the primary point of contact for customers, managing service requests and work orders through various portals. They are also responsible for dispatching field technicians, scheduling maintenance, and preparing repair quotations.

Job details

Energy Network Services Inc. (ENS) is Canada’s leading provider of connected energy solutions, with full national service coverage across 14 locations. ENS supports a growing range of efficiency initiatives—including lighting & controls retrofits, EV charging deployments, and battery energy storage systems. Through its integrated project management model, ENS has delivered turnkey solutions that help organizations reduce energy consumption, lower operational costs, and achieve net‑zero and sustainability goals. Duties & Responsibilities Customer Service & Portal Management Serve as the primary point of contact for customers via phone, email, and customer portals. Manage third-party customer portals (e.g., Service Channel, Verisae), including receiving service requests, updating work order status, uploading documentation, and closing completed work orders. Maintain accurate customer and work order information within internal systems. Monitor shared inboxes and customer portals, providing timely updates on work order status and project timelines. Support operational reporting and data management activities. Dispatching & Scheduling Schedule and dispatch field technicians for service calls, preventive maintenance, audits, and emergency repairs. Coordinate technician schedules based on customer priorities, geographic locations, and service level agreements (SLAs). Create and issue work orders with clear scopes of work and supporting documentation. Quoting & Administrative Support Prepare maintenance and repair quotations based on technician recommendations. Coordinate with the Procurement team to confirm product availability and lead times. Assist with general administrative duties as required to support daily operations. Skills & Qualifications 2–3 years of experience in customer service, dispatching, service coordination, or a similar operational role. Experience in the electrical, lighting, construction, facilities maintenance, or service industry is considered an asset. Experience working with customer portals and work order management systems. Experience preparing customer quotations is an asset. Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Proficient in Microsoft Office, particularly Excel and Outlook. Education College Diploma or University Degree preferred. Previous experience in a customer service, call centre, or dispatching environment is an asset. WHY JOIN ENS: Join a trusted industry leader known for innovation, technical expertise, and reliability. Contribute to high-impact industry that support energy efficiency and sustainability across Canada. Work alongside a collaborative team dedicated to quality, client success, and continuous improvement ***This posting is for a new vacancy***

What you’ll do

The Customer Service Coordinator serves as the primary point of contact for customers, managing service requests and work orders through various portals. They are also responsible for dispatching field technicians, scheduling maintenance, and preparing repair quotations.

Requirements

Candidates should have 2-3 years of experience in customer service, dispatching, or service coordination, preferably with a college diploma or university degree. Proficiency in Microsoft Office and experience with work order management systems are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred
• data management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Dispatching
• Service coordination
• Work order management
• Portal management
• Scheduling
• Quoting
• Data management
• Microsoft Office
• Excel
• Outlook
• Communication
• Problem-solving
• Organizational skills
• Procurement coordination
• Facility Repair And Maintenance
• Energy Consumption
• Administrative Support
• Energy Storage Systems
• Administrative Functions
• Microsoft Excel
• Auditing
• Construction
• Management
• Customer Service
• Procurement
• Continuous Improvement Process
• Data Management
• Leadership
• Innovation
• Problem Solving
• Work Order
• Project Management
• Microsoft Outlook
• Operational Reporting
• Operations
• Organizational Communications
• Quotations
• Service Industries
• Service-Level Agreement
• Coordinating
• Reliability

Job areas

• Customer Service & Support
• Energy
• Administrative
• Construction
• Logistics
• Customer Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers