Eduardo Nicacio

I'm a software and AI engineering leader with over two decades of experience designing, building, and delivering enterprise-grade applications - currently serving as Engineering Lead at a major financial institution in North America through Accenture. My career has taken me across three countries and through some of the most demanding technical environments in telecom, automotive, insurance, and logistics. Along the way, I've built production systems for clients including Telefónica/Vivo, Volkswagen, Mercedes-Benz, Chrysler, Yamaha, and AXA - organizations where availability, scalability, and performance aren't aspirational goals; they're table stakes. My foundation is full-stack engineering, with deep experience across the .NET and Java ecosystems, modern frontend technologies including Angular and TypeScript, relational databases, enterprise infrastructure, and cloud technologies. Over the past few years, I've expanded that foundation into AI engineering - building LLM-powered workflows, designing agentic systems, and applying prompt engineering and AI orchestration within enterprise contexts. I hold the Anthropic Claude Certified Architect - Foundations certification and Accenture's Full-Stack FDE credential. What I bring beyond the technical is the perspective that comes from a career in consulting: I know how to operate inside complex organizations, navigate stakeholder environments, lead technical initiatives, and translate engineering decisions into measurable business outcomes. I'm a dual Canadian-Brazilian citizen with unrestricted work authorization in Canada and Brazil, and open to U.S. opportunities through appropriate employment-based work authorization pathways.

• AgileAdvanced
• Amazon Web ServicesAdvanced
• AngularAdvanced
• Attention to detailAdvanced
• Automated testingAdvanced
• Bilingual communicationAdvanced
• Business analysisAdvanced
• C#Advanced
• CI/CDAdvanced
• CommunicationAdvanced
• CSSAdvanced
• EnglishAdvanced
• GitAdvanced
• GitHubAdvanced
• HTMLAdvanced
• JavaAdvanced
• JavaScriptAdvanced
• JiraAdvanced
• LeadershipAdvanced
• LinuxAdvanced
• Microsoft AzureAdvanced
• MySQLAdvanced
• .NETAdvanced
• Node.jsAdvanced
• PostgreSQLAdvanced
• Problem solvingAdvanced
• PythonAdvanced
• Quality assuranceAdvanced
• Requirements gatheringAdvanced
• REST APIsAdvanced
• SQLAdvanced
• TeamworkAdvanced
• Time managementAdvanced
• TypeScriptAdvanced
• UI designAdvanced

1. Application Development Specialist

   Accenture Inc

   Jun 2022 to Present

   Sas

   Mutual of America Financial Group — Project Apollo Jun 2026 – Present Onshore technical anchor for a multi-million dollar, 10-year application modernization and AMS engagement. Leading client-facing technical continuity, knowledge transfer on a .NET/Angular identity platform, and shaping an agentic AI automation strategy to drive AMS excellence and cost reduction with an offshore AI engineering team. Government of Saskatchewan — CJIMS Oct 2024 – Mar 2026 Led three consecutive releases of a large-scale enterprise Java system managing criminal justice offender data across Saskatchewan, integrating with police and provincial agencies. Took on AMS responsibilities under pressure, drove static code analysis, mentored team members, and supported a datacenter-to-Azure cloud migration. Workers Compensation Board of Alberta — WCB eCO Jun 2023 – Jun 2024 Worked across three phases on a large .NET claims management system: modernizing role-based workflows, managing incidents on the AMSS team, and extending database column lengths across hundreds of code paths, batches, and file parsers — uncovering 10 additional impacted batch jobs beyond scope. Legislative Assembly of Saskatchewan — LTS Modernization Nov 2022 – May 2023 Delivered a full modernization of the Legislative Tracking System, replacing legacy ASP.NET Web Forms with Clean Architecture using Blazor, Bootstrap, and Telerik. Implemented SignalR for real-time collaboration, migrated 100+ tables and 350+ stored procedures, and used Azure Storage as a document repository. Viterra Canada — Freight Rate Application Modernization Jun 2022 – Nov 2022 Helped migrate legacy Oracle PL/SQL and ASP.NET MVC code to modern standards for Viterra's internal freight rate platform. Participated in Agile ceremonies with cross-functional stakeholders and advised on ALM practices including static code analysis with SonarQube and JetBrains Qodana.

2. Packaged App Development Specialist

   Accenture

   Jun 2022 to Present

   Саскатун, SK

3. Software Developer

   TinyEYE Therapy Services

   Apr 2017 to Jun 2022

   Saskatoon, SK

   Salesforce Implementation Feb 2021 – Jun 2022 Served as Salesforce Administrator and Developer, leading the CRM implementation for 50+ internal users. Drove adoption, platform optimization, and ongoing maintenance to improve operational efficiency across the organization. Monarch Platform Modernization Nov 2018 – Jan 2021 Led the migration of a legacy PHP/MySQL/Flash therapy platform to a Python/Flask REST API backend with an Angular/TypeScript and Bootstrap frontend. Managed incremental Angular upgrades from v5 to v12, resolved mobile accessibility issues, and integrated SonarQube into the CI/CD pipeline. Therapist Availability Tool Jan 2018 – Oct 2018 Built a web-based HR tool to track therapist availability and match them to clients based on certifications, location, language, and performance. Consolidated data from multiple legacy sources via scheduled jobs and AJAX-driven UI. Electronic Consent Form Oct 2017 – Dec 2017 Designed and built an electronic parent consent form with a custom signature pad and admin correction module, replacing a manual PDF process. The solution reduced administrative overhead significantly and remains in active use.

4. Software Developer

   TinyEYE Therapy Services

   Apr 2017 to Jun 2022

   Saskatchewan, Canadá

5. Senior Software Developer

   Verity Group

   Aug 2016 to Dec 2016

   Sao Paulo, Brazil

   ETL Development — AXA Insurance Aug 2016 – Dec 2016 Developed and deployed custom ETL routines for AXA Insurance to integrate diverse document formats into their workflow, including support for AXA's Brazil launch with multi-format document compatibility.

6. Systems Architect I

   G&P

   Feb 2015 to Apr 2016

   Sao Paulo, Brazil

   CMS Customization May 2016 – Jun 2016 Implemented and customized Umbraco CMS for a client in a .NET environment, building a Bootstrap-based UI and integrating with Active Directory, reporting tools, and mailing systems. HR and AMS Data Integration Oct 2015 – Apr 2016 Integrated HR and AMS data into the G&P Application Portal through database analysis, data cleansing, and SQL optimization. Consolidated workforce insights across contracts, projects, hours, and SLAs for departmental decision-making. G&P Application Portal Apr 2015 – Sep 2015 Designed and developed a department-wide application portal for 50–60 users using ASP.NET MVC and Bootstrap. Integrated SonarQube for code quality and deployed a customized version for a major client before departure. OnTime Time Tracking Application Feb 2015 – Mar 2015 Built a time-tracking tool that grew into a full project and resource management solution, fully integrated into the G&P Application Portal.

7. Solutions Architect III

   T-Systems do Brasil

   Sep 2011 to Oct 2014

   São Paulo e Região

   Total tenure at T-Systems do Brasil shown in the source: 6 years 2 months.

8. Solutions Architect III

   T-Systems do Brasil

   Sep 2008 to Oct 2014

   Sao Paulo, Brazil

   Yamalink — Yamaha Services Portal Feb 2014 – Aug 2014 Customized and delivered the Yamaha Services Portal under tight deadlines, meeting high client satisfaction standards in a fast-paced enterprise environment. DealerPlus CRM Architecture / Integration Nov 2013 – Jan 2014 Designed a new software architecture for Dealer Management Systems that became the standard for all developments through 2016. Delivered the DMS Applications Portal as a central integration hub for customers. ContactPlus / SPEDPlus Refactoring May 2013 – Oct 2013 Redesigned and delivered ContactPlus (ticket tracking) and SPEDPlus (electronic invoice validation), including Windows Service, Web Service, and Web Portal modules. DMS Application Portal Sep 2012 – Apr 2013 Conducted QA audits against T-Systems SE-Book standards, produced seed projects for new developments, and performed bi-weekly SonarQube code analysis with management reporting. eEVN — e-Procurement Solution Mar 2012 – Aug 2012 Developed Oracle PL/SQL packages and modules for a collaborative e-procurement platform used by Ford, Randon Group, and Shell. Mentored junior staff and advised on architecture and web standards. VW AMS — Application Management Services Aug 2010 – Feb 2012 Provided first and second level application support for all Volkswagen systems under T-Systems' management. Improved documentation and internal processes, and coached junior staff to raise overall team capability. Application Development Center — Volkswagen Network Portal Aug 2008 – Jul 2010 Maintained development standards for the Volkswagen Brazil integration portal. Built Barcode 2000 (Windows Mobile/Web with SQL Server, Oracle, and SAP integration), the Vitrine parts sales app, and the PAC Importados vehicle distribution tool. Mentored junior developers and researched productivity frameworks.

9. IT Programmer Analyst

   T-Systems do Brasil

   Sep 2008 to Sep 2011

   São Paulo e Região

10. Intermediate Programmer Analyst

    CTIS

    Aug 2007 to May 2008

    São Paulo e Região

    Total tenure at CTIS shown in the source: 3 years. Developed and deployed telecom business systems for Telefonica using a wide stack including ASP 3.0, JSP, Delphi, Java, SQL Server, Oracle, and Perl. Authored technical documentation and end-user manuals for all deployed systems. Also involved in drafting RFPs, technical documentation, FPA matrix, and mentoring the Junior members of the team.

11. Junior Programmer Analyst

    CTIS

    Jun 2005 to Aug 2007

    São Paulo e Região

    Developed and deployed telecom business systems for Telefonica using a wide stack including ASP 3.0, JSP, Delphi, Java, SQL Server, Oracle, and Perl. Authored technical documentation and end-user manuals for all deployed systems.

12. Administrative Officer

    Prefeitura do Município de São Bernardo do Campo

    Apr 2001 to Jun 2005

    Performing administrative routines, shipping and receiving processes, data entry of information systems and use of Microsoft Office package, attendance to the general public.

1. Udacity Institute of AI & Technology

   Master of Science in Artificial Intelligence, Artificial Intelligence

   Canada

   2026 to 2028

2. Udacity Institute of AI & Technology

   Master of Science in Artificial Intelligence, Artificial Intelligence

   2026 to 2027

3. Faculdade de Tecnologia de São Bernardo do Campo

   Technologist in Computing for Business Management, Information Technology

   Sao Bernardo do Campo, Brazil

   2009 to 2012

   I was the class representative for four semesters, students deputy representative at the Congregation of the College for four semesters, and mentor of the disciplines Operational Research and Programming Language II (Java); I also contributed during my academic life to the development of various web applications used by the Faculty.

4. Faculdade de Tecnologia de São Paulo - FATEC-SP

   Technologist in Data Processing, Information Technology

   2002 to 2006

• AI Engineer with LangChain and LangGraph Nanodegree

• AI Agents with LangChain and LangGraph

• AWS Security, Compliance and Governance for AI Solutions

• Multi-Agents Systems

• Model Context Protocol: Advanced Topics

• Anthropic Claude Certified Architect - Foundations

  Anthropic

• Full-Stack FDE credential

  Accenture

• Accenture Certified Full-Stack FDE

  Accenture

  Open source

• Anthropic Claude Certified Architect - Foundations

  Anthropic

  Open source

• EnglishFluent
• SpanishProfessional
• PortugueseNative