Intern, Loyalty and Guest Experience, (F/M/X)

Job summary

The intern will support the execution of loyalty and guest experience initiatives across Asia Pacific hotels by maintaining training documentation and operational resources. They will also assist with data reporting, performance tracking, and the creation of learning content for regional teams.

Job details

Company Description Who we are Ennismore is the largest and fastest-growing lifestyle hospitality company, comprising a global collective of lifestyle brands such as 21c Museum Hotels, 25hours Hotels, Hoxton, Mama Shelter, Hyde, Mondrian, SO/ and SLS. It operates over 200 hotels and 500 restaurants and bars, with many more in the pipeline. Ennismore focuses on creating immersive experiences and has positioned itself as the leader in the lifestyle and luxury hospitality sectors. Our main office for the Asia Pacific region is based in Bangkok, Thailand. From here, we oversee a dynamic portfolio of hotels and resorts. Job Description What We Are Looking For We are seeking a motivated and detail-oriented hospitality or business school intern to join our Asia Pacific corporate team for a 6-month internship opportunity. The Intern – Loyalty & Guest Experience will support the delivery and execution of loyalty and guest experience initiatives across Ennismore hotels within Asia Pacific. The role is designed to assist the VP, Loyalty & Guest Experience and regional teams in strengthening hotel engagement, improving operational knowledge, and supporting the achievement of annual loyalty and guest experience objectives across the region. This internship will primarily focus on the reviewing performance, development and maintenance of training documentation, operational resources, and Atom learning content. The role will also provide administrative and operational support for loyalty-related projects, hotel onboarding, and regional initiatives. The internship is ideal for students looking to gain hands-on experience within an international hospitality environment and develop strong analytical, organizational, and business partnering skills. What You’ll Be Doing Support loyalty operations across Ennismore hotels within Asia Pacific. Assist in updating, formatting, and maintaining Loyalty & Guest Experience training documentation for existing hotels, new openings, and rebranding projects. Create and enhance Atom learning content aligned with Ennismore brand standards and engagement strategies. Assist in developing presentations, training tools, communication materials, and operational resources for hotels and regional teams. Support the rollout and tracking of Loyalty & Guest Experience initiatives and campaigns across the region. Assist with data collection, reporting, and performance tracking related to loyalty KPIs, enrolments, engagement, and guest experience metrics. Provide coordination and administrative support for regional training sessions, meetings, and hotel engagement activities. Support hotel teams with operational queries relating to loyalty programmes, member engagement, and guest experience standards. Contribute ideas and recommendations to improve engagement, training effectiveness, and loyalty activation across the region. Collaborate with internal stakeholders to ensure consistency of messaging, training, and programme execution across all properties. Qualifications Profile Passion for hospitality, lifestyle brands, and guest experience Strong written communication and content creation skills Creative and confident using presentation platforms and digital tools Highly organised with strong time management skills Ability to multitask and adapt in a dynamic environment Positive attitude with willingness to learn and take initiative Strong interpersonal skills with the ability to work across diverse cultures and teams Interest in loyalty programmes, customer engagement, and brand strategy Comfortable working with Microsoft Office, PowerPoint, Excel, and digital learning platforms Additional Information What We Offer Opportunity to gain hands-on experience within a leading global lifestyle hospitality company Exposure to regional hotel operations across multiple Ennismore brands throughout Asia Pacific Direct mentorship and guidance from regional leadership within Loyalty & Guest Experience Experience working on real business projects, new hotel openings, and regional engagement initiatives Development opportunities in loyalty strategy, guest experience, training, communications, and brand engagement Opportunity to collaborate with cross-functional teams across hotels, operations, marketing, and commercial departments Opportunity to contribute ideas and make a meaningful impact on hotel engagement and guest experience initiatives Monthly internship allowance

What you’ll do

The intern will support the execution of loyalty and guest experience initiatives across Asia Pacific hotels by maintaining training documentation and operational resources. They will also assist with data reporting, performance tracking, and the creation of learning content for regional teams.

Requirements

The role requires a motivated student from a hospitality or business school with strong organizational and communication skills. Proficiency in Microsoft Office and a passion for lifestyle brands and guest experience are essential.

Benefits

• Monthly internship allowance • Mentorship and guidance • Professional development opportunities

Listed skills

• Time management · Preferred
• Guest Experience · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality management
• Loyalty program operations
• Guest experience
• Content creation
• Data collection
• Performance tracking
• Presentation skills
• Microsoft Office
• PowerPoint
• Excel
• Digital learning platforms
• Time management
• Communication
• Analytical skills
• Organizational skills
• Business partnering

Job areas

• Hospitality
• Customer Service & Support
• Marketing
• Administrative
• Management & Leadership