Small Business Collections Representative (Hybrid)

Quinte West, ON
Hybrid
Posted Aug 17, 2026
1 position

US$25 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week

Job summary

Manage inbound and outbound calls to provide small business customers with payment options for overdue accounts. Maintain accurate records of customer interactions and guide delinquent loans back to current status while following legal practices.

Job details

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid About the role: A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship. Responsibilities: Handle inbound and outbounds calls to customers regarding overdue payments Find solutions for customers who are past due on their account to get them back up to date Follow up with customers via email and answer any questions that they may have Maintain accurate, up-to-date information of customer interactions Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status Follow all collection laws and legal practice Requirements: Strong verbal communication and negotiation skills Aptitude to express empathy and patience while discussing sensitive issues Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations The drive to exceed your goals in a fast-paced, metric driven environment Computer proficiency and accurate data entry skills required Prior experience using Salesforce is a plus Knowledge of FDCPA and FCRA practices Compensation: The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

What you’ll do

Requirements

Requires strong communication and negotiation skills with the ability to handle sensitive financial discussions with empathy. Proficiency in computer data entry is required, with Salesforce experience and knowledge of FDCPA/FCRA practices being a plus.