Return Agent - Calgary Airport

Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Opening available at the following branch location: Calgary Airport - 2000 AIRPORT RD NE CALGARY, AB T2E 6W5 This is a full time position that pays $17.25 / hour. We offer: Paid time off Consistent full time 40 hour per week schedule Employee discount Retirement Savings Plan with company match and profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: Tuesday-Saturday: 10:00am-8:30pm Responsibilities Assist all customers with the rental return process. Effectively resolve all customer service issues. Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages). Advise and review rental charges, and provide an accurate receipt to the customer. Assist other employees in keeping lot organized for ease of access and traffic flow. Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer. Positively represent the Company to all vendors and the general public. Ensures the security of company assets. Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager. Qualifications Must be at least 18 years of age. Minimum High School Diploma or G.E.D. required. Must have a current and valid Alberta Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). Minimum 1 year experience in a customer service role. Must be proficient in English, written and verbal comprehension. Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Must be able to work the following schedule: Tuesday-Saturday: 10:00am-8:30pm

The Return Agent is responsible for assisting customers with the rental return process, including inspecting vehicles and documenting mileage and damages. They also handle rental charges, resolve customer service issues, and maintain a safe and organized work environment.

Candidates must be at least 18 years old with a high school diploma or G.E.D. and a valid Alberta Class 5 driver's license. A minimum of one year of customer service experience and proficiency in English are required.

• Paid time off • Employee discount • Retirement Savings Plan • Profit sharing • Health Insurance • Life Insurance • Dental Insurance • Vision Insurance • Training and development

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Vehicle inspection
• Transaction processing
• Communication
• Problem resolution
• Attention to detail
• Time management
• Safety compliance
• People Oriented
• Good Driving Record
• Time Off Management
• Vehicle Inspection
• Valid Driver's License
• Customer Service
• Training And Development
• English Language
• Innovation
• Traffic Flow

• Customer Service & Support
• Transportation
• Logistics
• Return Agent
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

Minimum education

High school

Minimum experience

1+ years

Apply by

Aug 26, 2027

Posting language

English

Working hours

40 hours per week