Genesys Contact Center Support Engineer
Provide support and maintenance for contact center applications and cloud-native solutions. Focus on troubleshooting, root cause analysis, and managing API integrations and chatbots.
- Remote
- Canada
- Posted Aug 13, 2026
- 1 position
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Job summary
Job Title: Genesys Contact Center Support Engineer II Location: Canada (REMOTE) Job Type: Contract Job Description: Required Skills: Contact Center / CCaaS Platforms Genesys Cloud preferred Contact Center application support & maintenance Cloud-native solutions API integrations Chatbots Troubleshooting & Root Cause Analysis Agile methodology SQL / HTML / HTML5 Contact Center production support experience We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
What you’ll do
Provide support and maintenance for contact center applications and cloud-native solutions. Focus on troubleshooting, root cause analysis, and managing API integrations and chatbots.
Requirements
Requires experience with CCaaS platforms, preferably Genesys Cloud, and production support in a contact center environment. Proficiency in SQL, HTML/HTML5, and Agile methodology is expected.
Listed skills
- SQLPreferred
- HTMLPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Contact Center
- CCaaS Platforms
- Genesys Cloud
- Application Support
- Cloud-native Solutions
- API Integrations
- Chatbots
- Troubleshooting
- Root Cause Analysis
- Agile Methodology
- SQL
- HTML
- HTML5
- Production Support
Job areas
- Technology
- Customer Service & Support
- Software
- Engineering
- Finance & Accounting
Additional details
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available