Dispatcher

Job summary

Dispatch and coordinate daily routes for 20 collection trucks, monitoring progress and communicating with drivers, operations, and management. Resolve route and equipment issues, track driver hours and service changes, coordinate maintenance, and provide operational updates and reports.

Job details

Job Title: Dispatcher Location: Ottawa, ON Employment Type: Full-Time - ON site Pay: 55k-65k At Environmental 360 Solutions Ltd. (E360S), we don’t just manage waste - we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you’re looking to do work that matters - where your ideas are valued, your growth is supported, and your impact is real - you’ve come to the right place. About the Role As part of our new Multi Residential and City Facilities collection contract in Ottawa launching June 2026, we are seeking an organized and detail-oriented Dispatcher. This role is responsible for dispatching and coordinating a fleet of 20 collection trucks. The Dispatcher will be the central point of communication between drivers, operations, and management to ensure routes are completed safely, on time, and according to contract requirements. Key Responsibilities Dispatch daily routes for 20 collection trucks, ensuring efficient scheduling and coverage. Monitor route progress, truck locations, and service completion throughout the day. Serve as the main communication link between drivers and the operations team. Respond to route issues such as blocked access, breakdowns, missed pickups, or schedule adjustments. Track daily driver hours and ensure compliance with company and regulatory requirements. Record service issues, delays, and route changes in the dispatch system. Support drivers with customer concerns, safety issues, or equipment problems. Coordinate with maintenance to address truck breakdowns or required servicing. Provide updates and reports to the Operations Supervisor and District Manager. Qualifications Minimum 2 years of experience in dispatching, logistics, or transportation operations (waste industry preferred). Strong communication and organizational skills. Ability to manage multiple drivers and routes simultaneously in a fast-paced environment. Proficiency with dispatching systems, GPS tracking, and Microsoft Office tools. Knowledge of Ottawa and surrounding area is an asset. Customer service-oriented with problem-solving skills. Reliable, detail-focused, and able to remain calm under pressure. This is more than a job - it’s your opportunity to be part of something bigger. At E360S, we’re setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let’s build a sustainable future we can all be proud of. Apply today and discover what’s possible when purpose meets progress. This is an active job posting for an existing vacancy. As part of our recruitment process, we may use automated or artificial intelligence–based tools in a limited way to support the initial screening and organization of applications. All hiring decisions are made by our recruitment and management teams. Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in E360S. The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law

What you’ll do

Dispatch and coordinate daily routes for 20 collection trucks, monitoring progress and communicating with drivers, operations, and management. Resolve route and equipment issues, track driver hours and service changes, coordinate maintenance, and provide operational updates and reports.

Requirements

At least two years of experience in dispatching, logistics, or transportation operations is required; waste industry experience is preferred. Candidates should have strong communication and organizational skills, be able to manage multiple routes under pressure, and be proficient with dispatch systems, GPS tracking, and Microsoft Office.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Regulatory Compliance · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Route Scheduling
• Fleet Coordination
• GPS Tracking
• Dispatch Systems
• Microsoft Office
• Communication
• Organization
• Multitasking
• Problem-Solving
• Customer Service
• Time Management
• Regulatory Compliance
• Recordkeeping
• Route Monitoring
• Knowledge Of Ottawa

Job areas

• Logistics
• Transportation
• Environmental & Sustainability
• Administrative
• Customer Service & Support