Bilingual Call Centre Customer Service Rep - ESC

Company Name: ESC Corporate Services Ltd. Location: Toronto, Ontario Status: Full-time Permanent Current Vacancy Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education. Closing Date: August 30, 2026 We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future. In this role, you will serve as the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues. You will assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked. Reporting to the Call Centre Team Lead, highlights of the position include: Serving as the primary point of contact for customers, identifying needs and providing accurate information and support Resolving customer issues by investigating, implementing solutions, and escalating when required Processing and managing customer orders, ensuring accurate data entry and completion of transactions Tracking and following up on requests and orders to ensure timely resolution adhering to service level agreements Responding to inquiries promptly and professionally Maintaining accurate records in the Eservice system, including detailed notes on client interactions and requests Other assigned duties. What You’ll Need: Bilingual in English and French, both orally and written is required. Customer service experience, call center experience or similar in a fast-paced environment Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma Knowledge of corporate supply products Self-motivated, independent thinking and able to work well in a team environment. Comfortable with computers, printers, software installation, configuration and the Internet What we offer: At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team: We believe in progress with purpose. Innovative technology Growth through strategic partnerships Investment in new products We support your growth. Career development opportunities Education support We care about people. Competitive salary and benefits package Hybrid work schedule Recognition programs Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by August 30, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. A little more about us: ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

The role involves serving as the primary point of contact for customers to resolve issues and provide accurate information across all product lines. You will also be responsible for processing orders, maintaining accurate records in the Eservice system, and ensuring timely resolution of requests.

Candidates must be bilingual in English and French and possess experience in a customer service or call center environment. A post-secondary diploma in business, office administration, or law clerk studies is considered an asset.

• Competitive salary • Benefits package • Hybrid work schedule • Recognition programs • Career development opportunities • Education support

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer service
• Call center
• Data entry
• Problem solving
• Communication
• Time management
• Computer literacy
• Software installation
• Internet proficiency
• Teamwork
• Independent thinking
• Independent Thinking
• Software Installation
• Accounts Receivable Management
• Customer Centricity
• Bilingual (French/English)
• Self-Motivation
• Asset Recovery
• Authentications
• Multilingualism
• Call Center Experience
• Investments
• Customer Service
• Collateral Management
• Corporate Services
• Data Entry
• Due Diligence
• Innovation
• Information Management
• Service-Level Agreement
• Strategic Partnership
• Team Leadership

• Customer Service & Support
• Administrative
• Government & Public Sector
• Legal
• Finance & Accounting
• Bilingual Customer Service Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Aug 31, 2026

Posting language

English

Working hours

40 hours per week