Exchange Technology ServicesVerified Job Source

Service Desk Analyst

Vaughan, ON
On-site
Posted Aug 18, 2026
1 position

$50,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Service Desk Analyst is responsible for providing technical support to end-users, including troubleshooting hardware and software issues. They must also maintain documentation and communicate regularly with clients to ensure service level requirements are met.

Job details

About Us: Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US. If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us. Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together. JOB OVERVIEW Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service. KEY RESPONSIBILITIES Managing incidents and service requests Maintaining documentation Communication with clients regularly Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc) Additional responsibilities as assigned. QUALIFICATIONS EDUCATION & EXPERIENCE Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Previous experience in a Customer Service or Helpdesk Environment is preferred KNOWLEDGE, SKILLS & ABILITIES Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Ability to work well in a team A theoretical working knowledge of virtualization and remote application delivery services preferred Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills Experience in a fast-paced environment with multitasking responsibilities WORKING CONDITIONS Must be able to obtain and maintain a clear criminal record check Must possess and maintain a valid driver's licence and be able to safely and reliably travel to client sites on a regular basis, meeting the driving and travel requirements of the position Physically able to perform all listed job duties This role involves working in a variety of environments and includes regular interaction with staff and members of the public On Call/Shiftwork as required to provide after-hour client support Various shifts at a fast pace to meet service level requirements of our clients Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Salary: $50,000.00 What We Offer: Competitive salary and benefits package Registered Retirement Savings Plan with Company Matching Employee Share Purchase Plan Onsite Gym Subsidized Phone Plan Opportunities for professional development and career growth Collaborative and innovative work environment If this sounds like an opportunity you would like to be a part of, please apply! Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

What you’ll do

Requirements

Candidates should have a degree or diploma in IT or a related field and experience with Microsoft technologies, Active Directory, and hardware maintenance. Strong analytical, communication, and customer service skills are required to succeed in this fast-paced environment.

Benefits

• Competitive salary • Benefits package • Registered Retirement Savings Plan with company matching • Employee Share Purchase Plan • Onsite gym • Subsidized phone plan • Professional development opportunities