Customer Success Manager

Job summary

Lead solution meetings, coordinate internal and external teams and suppliers, and monitor milestones, risks, and escalations to support successful telecommunications solution delivery. Take end-to-end responsibility for multiple orders and solutions, address client issues, and keep stakeholders informed throughout delivery and enablement.

Job details

Job Description: Project Manager Customer Success Location: WFH - Toronto Duration – 6+ Months contract with solid potential for extension Interview – 1-2 round Virtual Role is for 37.5h/week Must have skillsets: Ability to work under pressure and meet deadlines Excellent communication skills Proficient in risk management and problem-solving Proficient in setting expectations and resolving conflict Strong organizational, and time management abilities. Client-facing coordination Implementation coordination Service delivery Project coordination Stakeholder management Risk/escalation management Experience with Google Suite. Salesforce Proficiency Nice to Have skillsets: Ability to think creatively and “outside the box”. Bilingual proficiency. Experience in customer-facing roles Experience in Telecom or related industries Prior experience in implementation, coordination, or project management Description: We are looking for someone capable of seamlessly providing client solutions through a solid governance framework. In this role, you will be responsible for aligning all teams along the value chain to meet their commitments and ensure the successful planning and delivery of telecommunications solutions with low risk, complexity, and business impact. Key responsibilities: Attend and lead solution meetings to resolve issues and communicate the status of solution delivery. Collaborate with project teams, internal and external stakeholders to ensure the delivery of solution milestones. Coordinate external and internal suppliers and contributors. Define and monitor risks related to deployments and escalate issues if necessary. Demonstrate strong communication skills to collaborate effectively with team members, stakeholders, and clients. Involve solution stakeholders if necessary to ensure timely delivery. Respond to client issues and resolve them during or after Enablement. Assume end-to-end responsibility for the delivery of multiple orders and solutions.

What you’ll do

Lead solution meetings, coordinate internal and external teams and suppliers, and monitor milestones, risks, and escalations to support successful telecommunications solution delivery. Take end-to-end responsibility for multiple orders and solutions, address client issues, and keep stakeholders informed throughout delivery and enablement.

Requirements

The role requires strong communication, organization, time management, risk management, problem-solving, expectation-setting, and conflict-resolution abilities, along with the ability to work under pressure and meet deadlines. Proficiency with Google Suite and Salesforce is required; experience in customer-facing roles, telecommunications, implementation, coordination, or project management is preferred.

Listed skills

• Project Coordination · Preferred
• Stakeholder Management · Preferred
• Risk Management · Preferred
• Problem solving · Preferred
• Conflict Resolution · Preferred
• Communication · Preferred
• Time management · Preferred
• Google Suite · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client-Facing Coordination
• Implementation Coordination
• Service Delivery
• Project Coordination
• Stakeholder Management
• Risk Management
• Escalation Management
• Problem-Solving
• Conflict Resolution
• Communication
• Organizational Skills
• Time Management
• Google Suite
• Salesforce
• Telecommunications Solutions

Job areas

• Management & Leadership
• Customer Service & Support
• Technology
• Consulting

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