Tenant Services & IT Support Technician

Job summary

Provide on-site IT and tenant support at business centres, including troubleshooting VoIP phones, internet connectivity, workstations, printers, and access control systems. Serve as the first point of contact for visitors and tenants, prepare tenant notices, and coordinate vendors for repairs and maintenance.

Job details

A major public-sector organization in Montreal is looking to hire a Tenant Services & IT Support Technician to support its business centres for technology start-ups in Saint-Laurent. This is a 1-year contract, full-time (35 hours per week, Monday to Friday), fully on-site, with a start date between November 2026 and January 2027, and a salary range between $55k-$60k annually. Why Join Us? Be the go-to technical and service contact for business centres hosting innovative start-ups in aerospace, ICT, life sciences and other advanced technologies Enjoy a varied, hands-on role combining IT support, IP telephony, access control and tenant service — no two days are the same Stable daytime schedule, Monday to Friday, on-site in Saint-Laurent What We Are Looking For: Diploma in computer science or information technology (DEC or AEC) 2+ years of experience in IT support 1+ year of experience in customer service Experience programming and troubleshooting IP phones (Polycom/Poly) and VoIP systems Hands-on experience with an access card management system: creating cards, programming doors and maintaining cardholder lists Ability to troubleshoot internet connectivity issues, support workstation setup and install multifunction printer drivers Comfortable greeting visitors and acting as the first point of contact at the building entrance Strong written communication skills to draft notices and updates for tenants Organized, autonomous and service-oriented, comfortable working as the sole on-site resource Bilingualism in English and French — both are required for this role You'll Stand Out If You Have: Experience with the Ubity VoIP platform Experience with access control platforms such as Kantech or Genetec Previous experience in a business centre, coworking space, property management or tenant services environment Experience coordinating vendors for repairs and maintenance (telephony, IT, copiers, access control) Familiarity with key inventory management and meeting room booking systems 📩Interested? Apply now or reach out directly to learn more. We'd love to hear from you! About ExperTech: Connecting talent with employers of choice for over 30 years, ExperTech is a leading staffing and recruiting firm. Our goal is to understand both our clients' and our candidates' needs to find the perfect match. Our clients include a wide selection of national and international companies in a broad range of industries. ExperTech would like to thank all applicants for their interest in this opportunity, but only shortlisted candidates will be contacted. Please visit our website to see our other available positions: https://expertech.ca/ and follow us on LinkedIn: https://ca.linkedin.com/company/expertech-recruiting At ExperTech, all candidates are welcome regardless of race, nationality, color, religion, gender, gender identity or expression, sexual orientation, disability, or age.

What you’ll do

Provide on-site IT and tenant support at business centres, including troubleshooting VoIP phones, internet connectivity, workstations, printers, and access control systems. Serve as the first point of contact for visitors and tenants, prepare tenant notices, and coordinate vendors for repairs and maintenance.

Requirements

Requires a DEC or AEC diploma in computer science or information technology, at least two years of IT support experience, and at least one year of customer service experience. Candidates must have experience with IP phones and VoIP systems, access card management, and basic IT troubleshooting, along with strong written communication, autonomy, and English-French bilingualism.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Vendor Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Customer Service
• IP Telephony
• VoIP Troubleshooting
• Polycom Phones
• Access Control Systems
• Access Card Management
• Internet Connectivity Troubleshooting
• Workstation Setup
• Multifunction Printer Driver Installation
• Tenant Services
• Vendor Coordination
• Written Communication
• Key Inventory Management
• Meeting Room Booking
• English And French Bilingualism

Job areas

• Technology
• Customer Service & Support
• Government & Public Sector
• Administrative

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