Assurance Facilitator Excellence Manager (18-Month Contract)

Job summary

The Assurance Facilitator Excellence Manager will lead the Audit facilitator strategy to ensure high-quality learning experiences and consistent delivery standards across Canada. This role involves coaching facilitators, managing the facilitator lifecycle, and collaborating with leadership to align capability with business demands.

Job details

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Assurance Facilitator Excellence Manager is a strategic capability leader responsible for strengthening the quality, capacity and impact of Audit facilitation across Canada. The role will shape and lead an integrated facilitator strategy that builds a technically credible, future-ready facilitator pool and enables consistent, high-quality learning experiences. Working with Audit leadership, Professional Practice, subject-matter resources and Learning teams, the Manager will set standards and oversee the facilitator lifecycle—from facilitator pipeline and qualification through development, deployment and performance. Drawing on strong Audit expertise, the Manager will also lead technical train-the-trainer sessions, teach selected programs and coach facilitators on technical accuracy and delivery effectiveness. Beyond Audit, the Manager will design and advance a national Facilitator Excellence program that establishes common standards, scalable practices and measurable outcomes across service lines. The role will also support priority Assurance and firmwide learning initiatives, including national program launches and large-scale learning events, and must be available during peak delivery periods to review technical content, prepare facilitators and deliver courses as needed. This job posting relates to an existing vacancy within our organization. Your key responsibilities Lead the Audit facilitator strategy, aligning capability, capacity and succession planning with curriculum priorities, business demand and quality expectations. Establish national standards for facilitator qualification, readiness and delivery quality, reinforced through clear governance, reliable data and measurable performance indicators. Assess facilitator technical knowledge and delivery effectiveness, identify capability gaps, and provide targeted upskilling, coaching and technical train-the-trainer programs. Maintain credible knowledge of priority Audit curricula and methodology to teach selected courses, lead train-the-trainer sessions and advise facilitators. Influence Audit leaders, Professional Practice, Experience Management, local offices and Learning and Development teams to resolve capacity and capability risks and secure qualified facilitators. Build an engaged facilitator community that accelerates knowledge sharing, mentoring and adoption of leading practices. Use feedback, performance data, digital tools and responsible AI to strengthen facilitator matching, readiness, delivery quality, decision-making and ongoing development. Design, launch and continuously improve a national Facilitator Excellence program, scaling consistent standards, tools and practices across service lines. Provide clear recommendations and executive-level reporting on priorities, outcomes, risks and investment needs, while contributing to broader Assurance and firmwide learning initiatives. Skills and attributes for success Ability to translate Audit business, curriculum and quality priorities into an actionable facilitator strategy. Strong, current knowledge of Audit methodology, technical learning needs and the Assurance quality environment. Demonstrated ability to assess facilitators’ technical knowledge and delivery effectiveness, provide actionable coaching and lead technical train-the-trainer programs. Exceptional stakeholder leadership and influencing skills across senior, technical, cross-functional and geographically dispersed groups. Strong portfolio and change leadership, with sound judgment and the ability to manage competing priorities, risks and dependencies. Clear, persuasive communication and executive presentation skills. An innovation mindset and the ability to use data, technology and responsible AI to improve experiences, processes and outcomes. To qualify for the role, you must have Progressive, recent Audit experience and a strong understanding of audit methodology and quality expectations. Experience leading complex programs, capability portfolios or transformation initiatives in a matrixed organization. Demonstrated success influencing senior leaders and aligning technical and cross-functional teams around shared priorities and outcomes. Experience facilitating Audit technical learning and delivering train-the-trainer or facilitator-development sessions. Proficiency with Microsoft 365 and AI-enabled productivity tools; experience with learning platforms, reporting or data analysis is an asset. A CPA designation or equivalent professional qualification. Bilingualism in English and French is an asset. What we offer We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer: Support and coaching from some of the most engaging colleagues in the industry Learning opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets. Toronto/London/Ottawa/Waterloo: $94,100 to $144,100 Vancouver/Victoria: $94,100 to $144,100 Dieppe: $84,800 to $134,800 Inclusiveness at EY Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements. To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

What you’ll do

The Assurance Facilitator Excellence Manager will lead the Audit facilitator strategy to ensure high-quality learning experiences and consistent delivery standards across Canada. This role involves coaching facilitators, managing the facilitator lifecycle, and collaborating with leadership to align capability with business demands.

Requirements

Candidates must possess progressive Audit experience and a CPA designation or equivalent professional qualification. The role requires demonstrated success in leading complex programs and influencing senior stakeholders within a matrixed organization.

Benefits

• Competitive compensation
• Professional coaching
• Learning and development opportunities
• Flexible work arrangements

Listed skills

• Microsoft 365 · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Coaching · Preferred
• Project management · Preferred
• Facilitation · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Audit methodology
• Strategic planning
• Facilitation
• Coaching
• Stakeholder management
• Change leadership
• Data analysis
• Artificial intelligence
• Technical training
• Project management
• Communication
• Presentation skills
• Microsoft 365
• Professional practice
• Curriculum development
• Change Leadership
• Influencing Skills
• Executive Presentations
• Responsible AI
• Building Trust
• Tax Strategy
• Train The Trainer
• Bilingual (French/English)
• Advocacy
• Ethical Standards And Conduct
• Upskilling
• Data Analysis
• Auditing
• Reconciliation
• Investments
• Capital Markets
• Decision Making
• Customer Service
• Consulting
• Corporate Social Responsibility
• Curriculum Development
• Equities
• Virtual Teams
• Governance
• Leadership
• Scalability
• Innovation
• Learning Platforms
• Legislation
• Mentorship
• Persuasive Communication
• Productivity Software
• Regulatory Requirements
• Succession Planning

Job areas

• Finance & Accounting
• Management & Leadership
• Consulting
• Education
• Human Resources
• Service Excellence Manager
• Unclassified Specialized Occupation

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