Concierge

Job summary

Provide professional and engaging service by anticipating guest needs and making informed suggestions. Assist guests with mail, messages, and the coordination of plans and arrangements during their stay.

Job details

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay. This is a casual seasonal position running from November to end of March. Starting Rate of Pay: $21.30 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $26.30 Job Duties Include Consistently offer professional, friendly and engaging service Assist guests with mail, messages, and any plans or arrangements they require Assist with any plans or arrangements the guest intends to make during their stay Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Qualifications Previous customer related experience an asset, ideally in a Concierge role Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal & written communication skills Job Perks & Benefits Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com #CWRWinter26

What you’ll do

Provide professional and engaging service by anticipating guest needs and making informed suggestions. Assist guests with mail, messages, and the coordination of plans and arrangements during their stay.

Requirements

Previous customer service experience, ideally in a concierge role, is an asset. Candidates must possess a professional presentation and sophisticated communication skills.

Benefits

• Subsidized staff accommodation • Complimentary meal in staff cafeteria per shift • Employee Travel Program • Discounts on room rates and food & beverage at Fairmont & Accor properties

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Guest Relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Services
• Verbal Communication
• Written Communication
• Customer Service
• Professional Presentation
• Guest Relations
• Planning and Arrangements

Job areas

• Hospitality
• Customer Service & Support