Front Desk Agent - Full Time

Company Description Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! Job Description Front Desk / Guest Agent First impressions are everything. As a Guest Agent, you are the face of Fairmont Hotel Vancouver, creating memorable experiences from the moment guests arrive until their departure. As a key member of our Front Office team, you will deliver warm, personalized, and efficient service while ensuring every guest feels welcomed, valued, and cared for. What’s In It For You An inclusive, empowering, and positive workplace culture where people are at the heart of everything we do The opportunity to work alongside passionate hospitality professionals who are committed to creating exceptional guest experiences Competitive pay, starting at $26.99 per hour, with the potential to increase to $33.74 per hour after successful completion of the probationary period Complimentary meals during your shift through our Colleague Dining Program Comprehensive benefits package including health, paramedical, dental, vision, life, and disability insurance for eligible colleagues Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan for eligible colleagues Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at participating dining destinations in Vancouver, Victoria, and Whistler Travel reimbursement for a TransLink monthly pass Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939 Learning and development opportunities through our Academies and training programs Opportunities to contribute through our Corporate Social Responsibility initiatives What You’ll Be Doing As a Guest Agent, you will be responsible for delivering exceptional service throughout the guest journey, including: Providing professional, friendly, and personalized service to guests and colleagues in alignment with Fairmont service standards Welcoming guests and completing check-in, check-out, and account settlement procedures accurately and efficiently Verifying reservations, guest information, room assignments, payment details, and registration requirements Responding to guest requests, inquiries, and concerns with professionalism, urgency, and care Supporting service recovery efforts and escalating concerns when appropriate to ensure guest satisfaction Maintaining accurate guest records, profiles, and documentation within hotel systems Processing cash, credit card, debit card, currency exchange, and billing transactions accurately while following cash-handling procedures Promoting hotel facilities, amenities, loyalty programs, and special offers while identifying opportunities to enhance the guest experience Collaborating with Housekeeping and other departments to support smooth operations and seamless guest experiences Maintaining a welcoming, organized, and professional Front Office environment Participating in training programs, departmental meetings, briefings, and service excellence initiatives Supporting hotel safety standards, policies, and procedures at all times Qualifications What We’re Looking For Previous customer service experience in hospitality, tourism, retail, or another service-focused environment Previous Front Office or luxury hotel experience is considered an asset Experience with a Property Management System (PMS), such as Opera Cloud, is preferred Strong communication skills with the ability to communicate effectively in English, both verbally and in writing Additional language skills are considered an asset A genuine passion for creating memorable guest experiences The ability to remain calm, professional, and solution-focused in challenging situations Strong attention to detail, organization, and accuracy Ability to prioritize multiple tasks in a fast-paced environment Professional appearance and demeanor consistent with luxury hospitality standards Ability to work independently while contributing positively as part of a team Reliable, dependable, and committed to delivering exceptional service Basic computer skills and confidence using hotel systems and office technology Ability to maintain confidentiality and handle guest information with discretion Operational Requirements This position requires flexibility to work a variety of shifts, including early mornings, late nights, overnight shifts, weekends, and holidays. Physical requirements include: Standing and walking for extended periods throughout the shift Frequent use of computers and office equipment Occasional lifting, carrying, pushing, or pulling items up to 10 kg (22 lbs.) Ability to respond effectively during emergency situations and support operational need Additional Information Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Guest Agent serves as the face of the hotel, managing check-in, check-out, and account settlement procedures. They are responsible for delivering personalized service, handling guest inquiries, and collaborating with other departments to ensure a seamless guest experience.

Candidates should have previous customer service experience in hospitality or retail, with proficiency in English and basic computer skills. Experience with a Property Management System like Opera Cloud and flexibility to work various shifts, including nights and weekends, are preferred.

• Health Insurance • Paramedical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • Company-matched Pension Plan • Group Registered Retirement Savings Plan • Complimentary Meals • Food & Beverage Discount Program • TransLink Monthly Pass Reimbursement • Complimentary Hotel Stay • Discounted Room and Food & Beverage Rates

• Customer servicePreferred
• Cash handlingPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Relations
• Property Management System
• Opera Cloud
• Cash Handling
• Communication Skills
• Conflict Resolution
• Attention To Detail
• Multitasking
• Account Settlement
• Billing Transactions
• Professionalism

• Hospitality
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 8, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level