Spa Experience Coordinator Restricted (Part-time)

Job summary

Manage the spa reception area, including greeting guests, handling telephone inquiries, and coordinating treatment bookings. Responsible for processing payments and ensuring a professional first impression for all facility visitors.

Job details

Company Description Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2026 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World. Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Greenshield Access to our company-matched Defined Contribution Pension Plan (DCPP) Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Hourly rate of $23.87 to 27.28 What You Will Be Doing Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members The Experience Coordinator is responsible for the overall operation of the reception area, telephones Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance Greet members and Guests in a friendly and efficient manner Escort Guest as required Knowledgeable about all aspects of treatments and the facility Knowledgeable in a spa therapy Provide information and literature about facility in person and via telephone Control entry into all areas of facility by restricting all unauthorized individuals Collect moneys or other suitable payment from clients for all services rendered Operate point of sale system Treatment bookings/scheduling Other duties as assigned Qualifications Your experience and skills include: Minimum of 2 years experience in spa industry or hospitality Diploma or Degree in hospitality or related field an asset Computer literacy in Microsoft Office, Word, Excel Excellent communication skills, both written and spoken Additional Information Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout an 8 hour shift Frequent lifting, carrying, pushing or pulling up to 50 lbs Frequent raising arms above shoulder height while lifting 20 lbs Frequent kneeling, twisting, stooping, reaching Ascending or descending ladders, stairs and ramps Performing cleaning duties while on ladders or other elevated platforms Ability to work in a hot and humid environment No allergies or sensitivities to cleaning chemicals or equipment Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts! Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What you’ll do

Manage the spa reception area, including greeting guests, handling telephone inquiries, and coordinating treatment bookings. Responsible for processing payments and ensuring a professional first impression for all facility visitors.

Requirements

Requires a minimum of 2 years of experience in the spa or hospitality industry and proficiency in Microsoft Office. A diploma or degree in hospitality is considered an asset.

Benefits

• Employee benefit card for discounted rates at Accor properties • Employee and Friends & Family Discounts at Fairmont Hotel Vancouver • Pacific Northwest Food & Beverage Discount Program • Complimentary meal during shift • Complimentary uniform laundering • Extended healthcare benefits • RMT • Dental • Vision • Complimentary counseling • Wellness sessions • Financial and family planning through Greenshield • Company-matched Defined Contribution Pension Plan (DCPP) • Coaching and Leadership Mentoring Programs

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception Management
• Telephone Etiquette
• Point Of Sale (POS) Systems
• Scheduling
• Microsoft Word
• Microsoft Excel
• Written Communication
• Spoken Communication
• Spa Therapy Knowledge

Job areas

• Hospitality
• Customer Service & Support
• Administrative