Audio Visual Service Desk Analyst | Analyste, Services clients TI et audiovisuel
- Toronto, ON
- Hybrid
- Posted Aug 25, 2026
- 1 position
$79,000–$85,000 / year
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The analyst provides first-line technical support for audio visual systems and IT incidents, ensuring optimal performance and user satisfaction. They are responsible for managing service requests, maintaining equipment, and documenting resolutions within the ITSM system.
Job details
The analyst provides first-line technical support for audio visual systems and IT incidents, ensuring optimal performance and user satisfaction. They are responsible for managing service requests, maintaining equipment, and documenting resolutions within the ITSM system. Candidates must possess a college diploma in computer sciences and at least two years of experience in IT/AV support. Proficiency in AV control systems, video conferencing platforms, and strong communication skills are required.
What you’ll do
The analyst provides first-line technical support for audio visual systems and IT incidents, ensuring optimal performance and user satisfaction. They are responsible for managing service requests, maintaining equipment, and documenting resolutions within the ITSM system.
Requirements
Candidates must possess a college diploma in computer sciences and at least two years of experience in IT/AV support. Proficiency in AV control systems, video conferencing platforms, and strong communication skills are required.
Listed skills
- Troubleshooting · Preferred
- Zoom · Preferred
- Microsoft Teams · Preferred
- Windows · Preferred
- Customer service · Preferred
- Incident Management · Preferred
- Asset Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Audio Visual Support
- IT Support
- Troubleshooting
- Crestron
- Video Conferencing
- Zoom
- Microsoft Teams
- Cisco Webex
- ITSM
- ServiceNow
- Network Protocols
- Windows
- MacOS
- Customer Service
- Incident Management
- Asset Management
Job areas
- Technology
- Customer Service & Support
- Legal
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