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Service Desk Analyst (12-month contract) | Analyste, Services clients TI (contrat de 12 mois)

  • Toronto, ON
  • Hybrid
  • Posted Aug 25, 2026
  • 1 position

$70,000–$76,000 / year

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
Professional degree
Posting language
English
Working hours
40 hours per week

Job summary

The Service Desk Analyst serves as the primary point of contact for IT-related incidents and service requests, ensuring efficient resolution and adherence to ITIL best practices. The role involves providing technical support for hardware, software, and AV equipment while maintaining accurate asset inventory and documentation in the knowledge base.

Job details

The Service Desk Analyst serves as the primary point of contact for IT-related incidents and service requests, ensuring efficient resolution and adherence to ITIL best practices. The role involves providing technical support for hardware, software, and AV equipment while maintaining accurate asset inventory and documentation in the knowledge base. Candidates must possess a college diploma in Computer Science or a related discipline and at least two years of experience in IT support. Proficiency in Windows, macOS, and ITSM tools like ServiceNow is required, along with excellent communication skills and the ability to work in a rotating after-hours support schedule.

What you’ll do

The Service Desk Analyst serves as the primary point of contact for IT-related incidents and service requests, ensuring efficient resolution and adherence to ITIL best practices. The role involves providing technical support for hardware, software, and AV equipment while maintaining accurate asset inventory and documentation in the knowledge base.

Requirements

Candidates must possess a college diploma in Computer Science or a related discipline and at least two years of experience in IT support. Proficiency in Windows, macOS, and ITSM tools like ServiceNow is required, along with excellent communication skills and the ability to work in a rotating after-hours support schedule.

Listed skills

  • Customer service · Preferred
  • Incident Management · Preferred
  • Windows · Preferred
  • Asset Management · Preferred
  • Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • IT Support
  • Customer Service
  • Incident Management
  • Problem Management
  • Technical Troubleshooting
  • Hardware Support
  • Software Support
  • ITIL
  • ServiceNow
  • Windows
  • MacOS
  • Network Connectivity
  • Audio Visual Support
  • Asset Management
  • Knowledge Management
  • Communication Skills

Job areas

  • Technology
  • Customer Service & Support
  • Legal
  • Administrative

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