Parts Manager

Job summary

The Parts Manager oversees daily operations of the Parts Department, focusing on inventory accuracy, purchasing, and exceptional customer service for internal and external clients. They lead a team of technicians and receivers while managing departmental KPIs, budgeting, and supplier relationships.

Job details

Innisfil, Ontario About The Role The Parts Manager will oversee the daily operations of the Parts Department ensuring optimal customer service and parts knowledge delivery to internal (Rentals, Sales and Service Departments) and external customers. This position is responsible for managing the branches parts inventory, maintaining accurate records and fostering strong relationships with suppliers. The Parts Manager will lead a dedicated team of Parts Technicians and Shipper/Receivers in terms of performance and efficiency to meet the needs of our customers and in supporting the overall success of the company. What You’ll Do Lead the daily operations of the Parts Department, ensuring efficient inventory management, order processing, purchasing, inventory accuracy, and exceptional customer service. Manage departmental performance, including KPIs, inventory controls, financial performance, budgeting, workforce planning, scheduling, and continuous process improvement initiatives. Supervise, coach, develop, and onboard Parts Department employees, ensuring compliance with Company policies, standard operating procedures, and safety requirements. Maintain effective relationships and communication with suppliers, Shipping & Receiving, customers, and internal departments to ensure the timely sourcing, ordering, and delivery of parts. Monitor inventory levels, sales activity, purchasing trends, and departmental performance metrics, and provide reporting and recommendations to management. Oversee parts sales activities, including customer support, cross-selling opportunities, promotional campaigns, and the prompt resolution of customer inquiries and concerns. Ensure efficient departmental processes for purchasing, receiving, inventory control, cycle counts, parts research, and order fulfillment. Collaborate with Rentals, Sales, and Service teams to support business operations and deliver a seamless customer experience. Promote a culture of teamwork, accountability, safety, and continuous improvement within the department. Participate in an on-call rotation, as required, to support operational needs. Perform other duties as assigned. Total Rewards Expected Hiring Range: $81,000 - $98,000 annually. The posted range reflects the Company's expected hiring range for this position. Compensation offered may vary based on relevant experience, qualifications, market conditions, and internal compensation considerations. Annual Bonus Opportunity Annual Performance Review with Increase Opportunity Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage Vacation & Paid Personal days Employer Matching Retirement Savings Plan Position Details Location: Innisfil, Ontario Status: Full-time, Permanent Position Type: Managerial, salaried position Schedule - Monday-Friday - occasional extended hours may be required based on operational needs. Vacancy Type: Existing Vacancy Travel: Approximately 5%-10% within Ontario and occasionally to other Company or customer locations What You Bring 5+ years’ experience in heavy equipment, construction or automotive parts and/or service environment Previous experience in leading and managing a team 3-5 years’ experience in Inventory Management Strong computer skills including Microsoft Office and ERP/Inventory Management systems Mechanical aptitude or previous exposure to heavy equipment parts Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to prioritize and organize workload in a fast-paced environment Basic mathematical skills Able to work efficiently as a part of a team as well as independently Able to effectively communicate with all other departments in the facility Detail-oriented individual with a strong work ethic and positive team attitude Additional Requirements High School Diploma or Equivalent Business Diploma or Certificate considered an asset Journeyperson Certification of Qualification considered an asset Valid Class G driver’s license and a driving record that is satisfactory to the Company, as a requirement of the position Ability to perform the physical requirements of the position, including occasional lifting of materials (up to 50 lbs) and equipment, walking in yard/shop environments, and outdoor work in varying weather conditions. Successful completion of any job-related background checks, reference checks, and verification processes required for the position, in accordance with applicable laws. Work Environment Work is performed in combination of office, shop, yard, warehouse environments Who We Are Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition Apply Today If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application and are committed to employment equity and encouraging applications from all qualified candidates, however only those who are being considered for the position will be contacted. Accommodation is available upon request throughout the recruitment and selection process in accordance with applicable human rights and accessibility legislation.

What you’ll do

The Parts Manager oversees daily operations of the Parts Department, focusing on inventory accuracy, purchasing, and exceptional customer service for internal and external clients. They lead a team of technicians and receivers while managing departmental KPIs, budgeting, and supplier relationships.

Requirements

Requires 5+ years of experience in heavy equipment or automotive parts and 3-5 years in inventory management and team leadership. A high school diploma is required, with a valid Class G driver's license and the ability to perform physical tasks up to 50 lbs.

Benefits

• Annual Bonus Opportunity • Annual Performance Review with Increase Opportunity • Health Insurance • Dental Insurance • Life Insurance • Disability Insurance • Travel Coverage • Vacation • Paid Personal Days • Employer Matching Retirement Savings Plan

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Budgeting · Preferred
• Supply chain management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory Management
• Team Leadership
• Customer Service
• ERP Systems
• Microsoft Office
• Budgeting
• KPI Management
• Purchasing
• Mechanical Aptitude
• Workforce Planning
• Order Processing
• Supply Chain Management
• Communication
• Organization
• Problem Solving
• Financial Performance Monitoring

Job areas

• Management & Leadership
• Logistics
• Manufacturing
• Construction
• Customer Service & Support