CAC066: Release Analyst

Job summary

The Release Analyst processes customs entries, monitors transactions for clearance, and ensures all documentation is accurate. They also provide excellent customer service by responding to inquiries and distributing incoming calls.

Job details

Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 08-25-26 Posting Close Date: 09-24-2026 Job Family: FTN: Release & Classification Support Position Summary: Total Base Pay Range - $33,232.00 - $51,925.00 CAD Annual Working Hours: Monday - Friday 08:00AM - 04:00PM EST Temporary assignments must be one (1) year in duration - Temporary assignments less than 1 year in duration are not open to permanent employees. CUSTOMS RELEASE • Gathers information, assesses documentation and processes entries for clearance • Monitors transactions for rejects, acceptance and release • Records data in broker system and transmits entry to CBSA to obtain release of shipment • Ensures all data is correct as per documentation/notice from carrier and/or customer • Responds to all customer queries and provides excellent customer service • Answers telephone inquiries, collects information, distribute incoming calls to the right personnel OTHER DUTIES • Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with • Maintains a general inventory of supplies and necessities • Checks all incoming faxes and distributes to the correct department/personnel • Performs any other duties as advised by the Supervisor/Manager • High School Diploma required • Minimum of 1 year experience in a related field of Customs Brokerage and Release • Ability to understand and interpret documentation related to the Customs Brokerage field. • Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system • Excellent communication, organization, inter-personal, problem solving skills are required • Ability to interact with a wide range of customers, carriers and brokers Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada. FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.

What you’ll do

The Release Analyst processes customs entries, monitors transactions for clearance, and ensures all documentation is accurate. They also provide excellent customer service by responding to inquiries and distributing incoming calls.

Requirements

Candidates must have a High School Diploma and at least one year of experience in Customs Brokerage and Release. Proficiency in MS Office, AS 400, and the ability to interpret customs documentation are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customs Brokerage
• Data Entry
• Customer Service
• Problem Solving
• Communication
• Organization
• Inter-personal Skills
• MS Office
• Outlook
• AS 400
• Documentation Processing
• Fax Machine
• Photocopier
• Printer
• Scanner
• Office Equipment
• Information Gathering
• Creativity
• Customs Broking
• Innovation
• Microsoft Outlook
• Honesty

Job areas

• Logistics
• Administrative
• Customer Service & Support
• Finance & Accounting
• Release Analyst
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers