Service Advisor - Saskatoon South Hyundai

Job summary

The Service Advisor acts as the primary link between guests and technical staff, managing service appointments and ensuring repair orders meet manufacturer guidelines. They are responsible for communicating technical needs clearly, documenting all interactions, and maintaining high levels of guest satisfaction throughout the service journey.

Job details

Service Advisor -Saskatoon South Hyundai Permanent Full Time Turn Great Service into a Career You’ll Be Proud Of Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in getting the details right? At Saskatoon South Hyundai, you’ll be part of a high-volume dealership backed by the energy and support of the FFUN Motor Group. We’re known for our Guest-First approach, strong team culture, and modern facility—and we’re looking for a Service Advisor who can help us deliver an exceptional experience every time. In this role, you’re the key connection between our guests and the technical staff. You’ll build trust, communicate clearly, and ensure every guest feels confident and well taken care of. What you’ll be doing: Welcoming Guests and performing thorough vehicle walkarounds, check in photos, all while building repour. Scheduling service, maintenance, and recall appointments efficiently Ensuring your repair orders follow exactly the manufacturers' expectations and strict warranty compliance guidelines Communicating technical service needs in a Guest come first way - Documenting your communications every step of the way Advising on required/recommended services with confidence and clarity - Updating Your Guests throughout the Service Journey and managing expectations Reviewing work orders, explaining results, and ensuring Guest satisfaction throughout the Service Journey. What we’re looking for: Experience in automotive service advising is a plus, but not required A proven background in fast-paced customer service/Guest Experience or sales Tech-savvy mindset—CRM, DMS, tablets, and digital tools are your jam Sharp organizational skills with attention to detail under pressure Positive energy and a drive to exceed Guest expectations Valid Saskatchewan Class 5 Driver’s License Experience on with PBS is a plus Why FFUN: Competitive pay structure plus an aggressive profit share plan. Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security Employee Discounts – Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts. Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry. Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym. Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out. Giving Back –From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives. What it's really like to work here. The FFUN Group is Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth Ready to Join Us? If this sounds like the opportunity you’ve been waiting for, we’d love to meet you! Our application process is quick and easy—just a few clicks! At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at careers@ffun.com. #INDM

What you’ll do

The Service Advisor acts as the primary link between guests and technical staff, managing service appointments and ensuring repair orders meet manufacturer guidelines. They are responsible for communicating technical needs clearly, documenting all interactions, and maintaining high levels of guest satisfaction throughout the service journey.

Requirements

Candidates should have a background in fast-paced customer service or sales, with automotive service advising experience considered an asset. Proficiency with digital tools like CRM and DMS systems is required, along with a valid Saskatchewan Class 5 Driver’s License.

Benefits

• Profit share plan • Group retirement savings plan • Employee discounts • Training and development • Corporate gym membership rates • Health insurance • Dental insurance

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Vehicle Inspection · Preferred
• Sales · Preferred
• Communication · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive service advising
• Communication
• Organization
• Attention to detail
• CRM
• DMS
• Technical documentation
• Warranty compliance
• Vehicle inspection
• Sales
• Problem solving
• Time management
• Interpersonal skills
• Organizational Skills
• Expectation Management
• Valid Driver's License
• Automotive Services
• Customer Service
• Discounts And Allowances
• Relationship Building
• Recreational Vehicles
• Technical Services
• Scheduling
• Advising
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Sales
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives