Customer Service Representative

Job summary

The Customer Service Representative will serve as the first point of contact at the rental counter, processing transactions and assisting customers with equipment inquiries. They will also maintain accurate rental records and collaborate with branch operations to ensure a positive customer experience.

Job details

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Calgary, AB Schedule: Monday to Friday Work Arrangement: Full-Time, In Office Build Your Career with Us Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping customers find the right equipment and solutions to keep their projects moving? We are looking for a Customer Service Representative to join our Calgary team and serve as the first point of contact at our rental counter. In this role, you will work directly with customers, process rental and sales transactions, support equipment inquiries, and help ensure a positive customer experience from start to finish. If you enjoy building relationships, solving problems, and working in a dynamic environment, we'd like to hear from you. Job Description: What You'll Do As a Customer Service Representative, you will: Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support Assist customers in person and over the phone with equipment inquiries, rentals, and purchases Promote and sell rental products, equipment, and services that meet customer needs Prepare rental contracts, sales agreements, and supporting documentation Process equipment returns and close rental contracts accurately and efficiently Maintain accurate records and ensure all paperwork is completed and up to date Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries Support purchasing activities and maintain knowledge of purchasing procedures Assist with basic equipment servicing and coordination as required Work collaboratively with branch operations and service teams to support customer needs What We're Looking For Required Skills & Qualifications Exceptional customer service and communication skills Strong attention to detail and accuracy Ability to multitask and prioritize in a busy environment Comfortable working under tight deadlines and managing multiple customer requests Strong problem-solving and organizational abilities Ability to learn technical products and equipment applications Comfortable interacting with customers from construction, industrial, and related industries Ability to adapt to changing priorities throughout the day Experience Several years of direct sales and customer service experience Experience in equipment rental, construction, industrial, automotive, or related industries is considered an asset Experience preparing contracts, processing transactions, and managing customer accounts is preferred Why Join Us? Stable Monday-to-Friday schedule Collaborative and supportive team environment Opportunity to develop product knowledge and industry expertise Engaging role with direct customer interaction Career growth opportunities within a well-established organization If you are passionate about customer service, enjoy working with people, and are looking for a rewarding opportunity in Calgary, we encourage you to apply today. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

The Customer Service Representative will serve as the first point of contact at the rental counter, processing transactions and assisting customers with equipment inquiries. They will also maintain accurate rental records and collaborate with branch operations to ensure a positive customer experience.

Requirements

Candidates should have several years of direct sales and customer service experience, preferably within the equipment rental, construction, or industrial sectors. Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are essential.

Benefits

• Stable schedule • Collaborative team environment • Career growth opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Attention to detail
• Multitasking
• Problem-solving
• Organizational abilities
• Sales
• Contract preparation
• Transaction processing
• Equipment knowledge
• Relationship building
• Contract Preparation
• Product Knowledge
• Organizational Skills
• Customer Service
• Communication
• Direct Selling
• Disabilities
• Problem Solving
• Operations
• Purchasing
• Coordinating
• Prioritization
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Construction
• Logistics
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives