Service Supervisor - Field

Job summary

The Service Supervisor will lead a team of technicians by providing coaching, performance feedback, and mentorship to ensure productivity and growth. They are responsible for coordinating work orders, managing warranty claims, and ensuring safe, efficient operations at the Kearl site.

Job details

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Finning is looking for two Field Service Supervisors at Kearl! Are you an experienced mining leader who thrives in a busy environment? Do you enjoy working with new machinery, customers and mentoring technicians? As a Service Supervisor with Finning Canada, you will manage the team by providing strong leadership, measure technician productivity, coach, mentor, provide performance feedback and support the growth of the technicians. You will develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals. Job Description: Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning’s Safety Policies, Programs and initiatives Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate Lead effective resolutions for customer and supplier issues to achieve high customer loyalty Motivate and develop technicians to achieve personal and team performance objectives Provide guidance to the teams on Finning policies Review and monitor warranty statements to ensure business objectives are achieved Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports Qualifications: Heavy Equipment Technician certificate is preferred Prior leadership experience is required Mining experience is considered an asset Experience dealing with warranty for new equipment is preferred Strong interpersonal and communication skills Excellent planning and organizational skills Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation Valid Driver's License with a clean Driver's Abstract Important Notes: This position is based at Kearl on a continuous 14x14 shift What Does Finning Offer? 5.75% Employer paid pension, plus up to 1% additional 6% voluntary Employee Share Purchase, earns 2% Finning match 100% Employer paid medical benefits At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

The Service Supervisor will lead a team of technicians by providing coaching, performance feedback, and mentorship to ensure productivity and growth. They are responsible for coordinating work orders, managing warranty claims, and ensuring safe, efficient operations at the Kearl site.

Requirements

Candidates should have prior leadership experience and strong interpersonal skills, with a Heavy Equipment Technician certificate preferred. Proficiency in Microsoft applications and experience with mining equipment or warranty processes is highly desired.

Benefits

• Employer paid pension
• Employee share purchase
• Medical benefits

Listed skills

• Operations Management · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Planning · Preferred
• Communication · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team management
• Coaching
• Mentoring
• Performance management
• Heavy equipment maintenance
• Warranty administration
• Operations management
• Safety compliance
• Communication
• Planning
• Organizational skills
• Microsoft applications
• SIS
• Caterpillar corporate web navigation
• Organizational Skills
• Business Objectives
• Valid Driver's License
• Computer Literacy
• Loyalty Programs
• Disabilities
• Field Service Management
• Machinery
• Mentorship
• Operations
• Performance Review
• Product Support
• Team Performance Management
• Web Navigation
• Process Improvement

Job areas

• Management & Leadership
• Trades
• Energy
• Manufacturing
• Engineering
• Field Service Supervisor
• Mining Supervisor
• Mining Supervisors
• First-Line Supervisors of Construction Trades and Extraction Workers

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