Warranty Registration & Pricing Advisor

Original job posting

Manage accurate and timely warranty registrations, provide customized pricing and coverage recommendations, and advise sales teams on warranty products and enrollment requirements. Validate documentation, maintain warranty programs in company and Caterpillar systems, complete financial reconciliations, and support process improvements while collaborating with internal stakeholders and Caterpillar partners.

Job details

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is seeking a detail-oriented and customer-focused Warranty Registration & Pricing Advisor to support warranty solutions across Mining, Construction, and Power Systems equipment. In this role, you will partner with sales teams, customers, and Caterpillar to deliver warranty expertise, manage registrations, provide custom pricing, and ensure the accuracy of key financial transactions. If you enjoy solving problems, working with multiple stakeholders, and balancing customer service with analytical work, this is an excellent opportunity to grow your career with a global industry leader. Location: Alberta, BC or SK Schedule Monday to Friday 7:00 am to 3:00 PM (37.5 hour per week) Salary: $60,000 - $70,000 inclusive of bonus, benefit Job Description: Process and manage warranty registrations for equipment, attachments, and Power Systems products with accuracy and timeliness. Provide customized warranty pricing and recommendations for non-standard warranty solutions. Act as a trusted advisor to sales teams on warranty products, enrollment requirements, and available coverage options. Review and validate enrollment documentation while resolving registration issues and exceptions. Maintain warranty programs and offerings within Finning and Caterpillar systems. Complete monthly and quarterly warranty reconciliations to ensure financial accuracy and compliance. Support continuous improvement initiatives, system enhancements, and warranty-related projects. Build strong relationships with internal stakeholders and Caterpillar partners to deliver exceptional support. Qualifications: 1-5 years of experience in warranty administration, contract administration, registrations, or a related business support role. Experience managing transactions and customer information within ERP, CRM, or other business systems. Strong organizational skills with the ability to manage multiple priorities and deadlines. Exceptional attention to detail and commitment to accuracy. Strong problem-solving and analytical abilities. Effective written and verbal communication skills. Customer-focused mindset with the ability to collaborate across departments. Knowledge of Caterpillar products, equipment industries, or warranty programs is considered a strong asset. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

Manage accurate and timely warranty registrations, provide customized pricing and coverage recommendations, and advise sales teams on warranty products and enrollment requirements. Validate documentation, maintain warranty programs in company and Caterpillar systems, complete financial reconciliations, and support process improvements while collaborating with internal stakeholders and Caterpillar partners.

Requirements

Candidates should have 1–5 years of experience in warranty or contract administration, registrations, or a related business support role, along with experience using ERP, CRM, or similar systems. Strong organization, attention to detail, analytical problem-solving, communication, deadline management, and customer collaboration skills are required; knowledge of Caterpillar products or warranty programs is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• written communication · Preferred
• Financial Reconciliation · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty Administration
• Warranty Registration
• Custom Pricing
• Contract Administration
• ERP Systems
• CRM Systems
• Financial Reconciliation
• Attention To Detail
• Problem-Solving
• Analytical Skills
• Organization
• Time Management
• Written Communication
• Verbal Communication
• Customer Service
• Stakeholder Collaboration
• Organizational Skills
• Customer Relationship Management
• Business Support Systems
• Business Systems
• Continuous Improvement Process
• Contract Management
• Disabilities
• Enterprise Resource Planning
• Sales
• Leadership
• Problem Solving
• Electric Power Systems
• Verbal Communication Skills
• Collaboration
• Balancing (Ledger/Billing)
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Sales
• Service Advisor/Warranty Administrator
• Contracts Administrator
• Buyers
• Purchasing Agents, Except Wholesale, Retail, and Farm Products
• Buyers and Purchasing Agents