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FIKA CompanyVerified Job Source

Retail Experience Lead

  • London, ON
  • On-site
  • Posted Jul 21, 2026
  • 1 position

$20–$24 / hour

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
High school
Posting language
English
Working hours
40 hours per week

Job summary

Oversee daily retail operations, including opening and closing duties, staff supervision, and maintaining store appearance. Act as a knowledge resource for the team while ensuring high levels of customer service and regulatory compliance.

Job details

Oversee daily retail operations, including opening and closing duties, staff supervision, and maintaining store appearance. Act as a knowledge resource for the team while ensuring high levels of customer service and regulatory compliance. Requires at least 2 years of retail experience, a high school diploma or GED, and a Provincial Cannabis Certification. Candidates must have a clear criminal record and the physical ability to stand for long periods and lift 25 pounds.

What you’ll do

Oversee daily retail operations, including opening and closing duties, staff supervision, and maintaining store appearance. Act as a knowledge resource for the team while ensuring high levels of customer service and regulatory compliance.

Requirements

Requires at least 2 years of retail experience, a high school diploma or GED, and a Provincial Cannabis Certification. Candidates must have a clear criminal record and the physical ability to stand for long periods and lift 25 pounds.

Benefits

  • Internal Advancement Opportunities
  • Wellness Program
  • Mental Health Resources
  • Internal Learning & Development Programs
  • Team Member Discount
  • Perkopolis Access
  • Goodlife Access

Listed skills

  • Time management · Preferred
  • Customer service · Preferred
  • Objection Handling · Preferred
  • Negotiation · Preferred
  • Data entry · Preferred
  • Communication Skills · Preferred
  • Conflict Resolution · Preferred
  • Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Retail Sales Principles
  • Staff Supervision
  • Customer Service
  • Cash Management
  • Conflict Resolution
  • Time Management
  • Communication Skills
  • Data Entry
  • Negotiation
  • Objection Handling
  • Onboarding
  • Compliance Management

Job areas

  • Retail
  • Management & Leadership
  • Customer Service & Support
  • Sales

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