Retail Sales & Delivery Associate

About Us: Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer Job Overview The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support. What Makes Someone Successful in This Role? You’re interested in learning and growing within the cannabis retail space You’re adaptable and enjoy a mix of in-store and on-the-road work You show up consistently and take ownership of your responsibilities You care about delivering a great guest experience, wherever that happens Competencies and Requirements Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB) Clean Driver’s Abstract and Clear Criminal Background Check Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding. Smartphone with data plan (and comfort using apps/technology) Strong guest service mindset with excellent communication skills Reliable, self-motivated, and team-oriented with a positive attitude Strong attention to detail, organization, and basic math skills High level of integrity and ability to work independently and as part of a team Essential Duties and Responsibilities Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships Support sales through recommendations, promotions, and a strong understanding of products and accessories Maintain high product knowledge to ensure accurate, compliant guest education Assist with merchandising, store setup, and maintaining a clean, organized retail environment Process transactions accurately while following all inventory and operational procedures Work closely with store leadership and team members to support overall store success and guest experience Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements Communicate clearly with guests and dispatch, escalating issues or concerns as needed Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards Why you’ll love working here Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences Opportunity to work with a best-in-class team Internal advancement opportunities Wellness program including access to mental health resources Access to internal learning & development programs Team member discount and access to other perks like Perkopolis, Goodlife and many more! Education, Training and Experience Provincial Cannabis Certification 3-year Drivers Abstract Criminal Record Check 6 Months minimum delivery or logistics experience #hp1017 The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. *This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

The associate is responsible for providing exceptional guest service in-store while ensuring accurate and timely product deliveries. They also support store operations, including merchandising, inventory management, and maintaining cleanliness standards.

Candidates must possess a valid driver's license, a clean driving abstract, and a personal insured vehicle for delivery duties. A provincial cannabis certification and a clear criminal background check are also required.

• Tips retention • Internal advancement opportunities • Wellness program • Mental health resources • Learning and development programs • Team member discount • Perkopolis • Goodlife fitness discount

• Time managementPreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Guest service
• Product knowledge
• Delivery logistics
• Inventory management
• Merchandising
• Communication
• Math skills
• Time management
• Attention to detail
• Teamwork
• Problem solving
• Smartphone proficiency
• Retail Operations
• Product Knowledge
• Safe Driving
• Smartphone Operation
• Professionalism
• Positivity
• Valid Driver's License
• Self-Motivation
• Logistics
• Cannabis
• Mental Health
• Cleanliness
• Customer Service
• Sales
• General Mathematics
• Leadership
• Retail Sales
• Team Oriented
• Greeting Customers
• Detail Oriented

• Retail
• Logistics
• Sales
• Customer Service & Support
• Transportation
• Retail Sales Associate
• Sales Delivery Driver
• Car, Taxi and Van Drivers
• Driver/Sales Workers

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week