Intake Worker (Internal Posting)

Job summary

The Intake Worker serves as the primary point of contact for families, facilitating referrals and connecting them to appropriate children's services. They conduct family-centred intake processes, manage documentation, and provide ongoing support to identify needs and service options.

Job details

Are you passionate about helping children and families navigate services and get the right support at the right time? FIREFLY is seeking a regular part-time (60% FTE) Intake Worker to support coordinated access to children's services across our region. This role is a critical first point of contact for families and partners, helping ensure timely, compassionate, and well-informed connections to care. About the Role As an Intake Worker, you will play a central role in connecting children and families to services across the Kenora and Rainy River districts. You will lead a family-centred intake process, gather information using screening tools, and work collaboratively with families to identify needs, strengths, and service options. Reporting to the Clinical Manager, you will: Answer the centralized intake phone line, receive referrals, and monitor intake email. Facilitate referrals through multiple pathways and ensure smooth access to services. Provide information to families and community partners about available programs and supports. Conduct a family-centred intake process, including informed consent and screening tools. Support families in identifying goals and selecting services that meet their needs. Process referrals and prepare documentation for service coordination and follow-up. Identify interim supports for families while they wait for services. Maintain current knowledge of local and regional services across Kenora and Rainy River districts. Participate in meetings, training, and small projects as required. Perform other duties as required. What We're Looking For Education & Experience Preferred: Undergraduate degree in Human Services or related field. Alternate Consideration: Social Services diploma combined with relevant experience. Strong knowledge of child and youth development, including physical, mental, social, and behavioural factors. Experience working with children, youth, and families, ideally within community-based services. Knowledge of available local and regional services is a strong asset. Skills & Competencies Strong interpersonal, communication, and active listening skills Ability to navigate complex service systems and support families through decision-making Skilled at problem solving, mediation, and managing competing priorities Highly organized with strong time management skills Ability to work independently and collaboratively within a multi-disciplinary team Strong documentation, computer, and database management skills Understanding of relevant legislation and confidentiality requirements Cultural awareness, with understanding of First Nation communities considered an asset Comfort using multiple technology systems to support service coordination Conditions of Employment: Clear Criminal Record Check with Vulnerable Sector Screen Ability to manage a reasonable workload with effective prioritization and follow-up Commitment to professionalism, teamwork, and quality service Ability to manage conflict and support problem-solving with families and partners Commitment to supporting a respectful and safe workplace Ability to provide coverage during peak times or staff absences Commitment to promoting and following FIREFLY's health and safety practices Some evening and weekend work may be required from time to time Interested in this position? We encourage you to apply. Applications will be accepted until September 20, 2026. Only those selected for an interview will be contacted. FIREFLY does not use artificial intelligence to screen, assess, or select applicants.

What you’ll do

The Intake Worker serves as the primary point of contact for families, facilitating referrals and connecting them to appropriate children's services. They conduct family-centred intake processes, manage documentation, and provide ongoing support to identify needs and service options.

Requirements

Candidates should possess an undergraduate degree in Human Services or a Social Services diploma with relevant experience. Strong knowledge of child and youth development, along with excellent communication and organizational skills, is required.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• interpersonal skills · Preferred
• service navigation · Preferred
• case management · Preferred
• Documentation · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Intake coordination
• Case management
• Active listening
• Interpersonal skills
• Problem solving
• Mediation
• Documentation
• Database management
• Time management
• Conflict resolution
• Child development knowledge
• Service navigation
• Informed consent
• Screening tools
• Collaboration
• Database Management
• Informed Consent
• Professionalism
• Information Gathering
• Compassion
• Working With Children
• Active Listening
• Artificial Intelligence
• Social Work
• Decision Making
• Confidentiality
• Human Services
• Interpersonal Communications
• Problem Solving
• Time Management
• Coordinating
• Prioritization
• Teamwork

Job areas

• Social Services
• Administrative
• Healthcare
• Intake Worker
• Social / Human Services Specialist
• Social Work Associate Professionals
• Community and Social Service Specialists, All Other