Senior Group Benefits Administrator

Job summary

The Senior Group Benefits Administrator supports daily department operations, manages group and member transitions to new platforms, and coordinates new client implementations. The role also involves resolving client inquiries, collaborating with the development team on quality assurance, and providing feedback on system enhancements.

Job details

First Canadian is a national organization and we are experiencing unprecedented growth! We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work. We award our team with the following: * Off work 1 hour early on Fridays. * Earned Time-Off Program and vacation. * Group Retirement Savings Plan with employer match. * On-site gym. * Educational assistance and career development. * Employee benefits. * Health and Wellness spending account. * Employee Assistance Program (EAP). * Employee discount programs. * A Culture Team dedicated to diversity, inclusion, and employee programs. * Employee recognition and appreciation events. * French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written) Check out our company page for all the information on why we believe First Canadian is an employer of choice! If you are motivated to succeed by helping people, then this is the opportunity for you! The Senior Group Benefits Administrator, reporting to the Manager, Group Administration is based in our downtown Edmonton location. This is a key role within our organization and is responsible for supporting the day to day operations of the department to ensure efficient workflow. This position also collaborates closely with the development team and is involved in executing quality assurance processes, supporting new client implementations and maintaining a high standard of service for our clients. The ideal candidate will have strong attention to detail, a technological aptitude, a resourceful nature, and exceptional customer service skills. Essential Responsibilities: * Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform. * Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans. * Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards. * Investigate, research and resolve client issues, ensuring timely and accurate solutions. * Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements. * Provide recommendations for resolving problems and suggest improvements to processes. * Other duties as assigned. Qualifications: * Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree. * A minimum of 5+ years in Group Benefits administration, claims or a related field is required. * Proficiency in using software and technology platforms is required. * Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred. * Strong customer service skills with experience handling client interactions professionally and efficiently is required. * Fluent in French and English with proven competencies in verbal and written communication is required. * Successful completion of a criminal and education background checks and employer reference and verification before employment is required. Thank you for considering our organization. If you are bilingual there will be a French and English assessment as a part of the recruitment process. We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

What you’ll do

The Senior Group Benefits Administrator supports daily department operations, manages group and member transitions to new platforms, and coordinates new client implementations. The role also involves resolving client inquiries, collaborating with the development team on quality assurance, and providing feedback on system enhancements.

Requirements

Candidates must have at least 5 years of experience in group benefits administration or a related field and possess strong technological and customer service skills. A bachelor's degree in business administration or equivalent experience is required, along with proficiency in Microsoft Office and CRM systems.

Benefits

• Earned Time-Off Program • Vacation • Group Retirement Savings Plan • On-site gym • Educational assistance • Career development • Employee benefits • Health and Wellness spending account • Employee Assistance Program • Employee discount programs • Employee recognition events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Group benefits administration
• Claims processing
• Customer service
• Client implementation
• Quality assurance
• CRM software
• Microsoft Office
• Spreadsheets
• Databases
• Problem solving
• Communication
• Technological aptitude
• Data analysis
• Workflow management
• Resourcefulness
• Workflow Management
• Bilingual (French/English)
• Strong Work Ethic
• Service Standards
• Microsoft Word
• Microsoft Excel
• Research
• Alternative Education
• Benefits Administration
• Multilingualism
• Customer Relationship Management
• Business Administration
• Customer Service
• Employee Assistance Programs
• Sales
• French Language
• Operations
• Quality Assurance
• Writing
• Coordinating
• Detail Oriented

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Group Benefits Manager
• Compensation / Benefits Specialist
• Government Social Benefits Officials
• Compensation, Benefits, and Job Analysis Specialists