Administrator II - Bilingual, Documentation

Job summary

Process mortgage renewals and discharges, including entering and verifying renewal details, preparing agreements and discharge documents, and issuing client confirmation letters. Maintain renewal allocation spreadsheets and interest rate sheets, manage daily workflow, and ensure documentation, fees, penalties, and reporting are accurate.

Job details

We are hiring a Bilingual Administrator ll, Documentation! Reporting To Supervisor, Documentation Full-Time/Part-Time Salary Range: Full-time $43,000 - $53,000 Posting Date September 28, 2026 Closing Date October 12, 2026 Hours Of Work 8:30 a.m. – 5:00 p.m. Grade Office Location: 6.5 Toronto, ON Great location! Steps away from the main public transit station What We Offer Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities! Eligibility for benefits is dependent on the terms of employment This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French. The Opportunity The Bilingual Documentation Administrator is responsible for initiating and completing the renewal and mortgage discharge processes for First National and 3rd Party Servicers. How You Will Contribute Accurately input renewals details on Optimus (renewal directory or manual when required) Check errors on directory reports and weekly reports making corrections where required Prepare Conversion Agreements for Adjustable mortgages when requested by client Generate and mail confirmation letters to client Audit renewals/conversion to ensure accuracy of terms inputted Maintain investor spreadsheets for renewal allocations and reporting commitments for Accounting, investors and management on a daily basis based on guidelines from treasury Maintain current interest rate sheets used by Renewal Administration Department Manage and complete daily workflow items Prepare mortgage Discharge Statements Audit discharge statements to ensure accurate penalties, fees and notes are in place Prepare discharge documents for all residential mortgages 30-60 days after loan is paid out Complete all other projects as assigned by management The Experience You Need You have acquired a post-secondary diploma or degree You have some experience in the mortgage industry (may not be applicable for entry-level positions) You enjoy problem-solving Bilingualism (French, English) required Working Environment And Physical Demands Analysis Office environment Periods of high volume with tight timelines Long periods of stationary position/sitting Prolonged periods of repetitive movement (i.e. using a keyboard and mouse) Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program Why join First National? Competitive Compensation Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. Artificial Intelligence is not used in our recruitment or hiring process for this role. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process. #FNLOON

What you’ll do

Process mortgage renewals and discharges, including entering and verifying renewal details, preparing agreements and discharge documents, and issuing client confirmation letters. Maintain renewal allocation spreadsheets and interest rate sheets, manage daily workflow, and ensure documentation, fees, penalties, and reporting are accurate.

Requirements

A post-secondary diploma or degree is required, along with fluency in both French and English. Some mortgage industry experience is requested, though it may not apply to entry-level candidates; problem-solving ability is also valued.

Benefits

• Bonus
• Health Spending Account
• Maternity and Parental Leave Top-Up
• Training Programs
• Career Advancement Opportunities

Listed skills

• Data entry · Preferred
• document preparation · Preferred
• Reporting · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingualism
• Mortgage Renewals
• Mortgage Discharges
• Data Entry
• Error Checking
• Document Preparation
• Auditing
• Spreadsheet Management
• Reporting
• Workflow Management
• Problem-Solving
• Attention to Detail
• Multitasking

Job areas

• Administrative
• Finance & Accounting

More jobs from First National Financial LP