Representative - Bilingual, Insurance

Job summary

Administer insurance policies and records for mortgaged properties, respond to borrower and broker inquiries, and monitor claims through repairs, inspections, documentation review, and payment of insurance proceeds. Support departmental projects, manage forced-placed insurance documentation and refunds, and follow applicable AML procedures.

Job details

We are hiring a Bilingual Representative, Insurance to join our team! Reporting To Supervisor, Residential Insurance Full-Time/Part- Time Salary Range: Contract - 12 months $43,000 – $53,000 Posting Date October 2, 2026 Closing Date October 23, 2026 Hours Of Work 8:30 a.m. – 5:00 p.m. Grade Office Location: 6.5 Toronto, ON Great location! Steps away from the main public transit station What We Offer Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities! Eligibility for benefits is dependent on the terms of employment The Opportunity The Bilingual Insurance Representative is a role where you’ll play a key role in supporting the Residential Insurance Team by providing a combination of essential administrative assistance as well as insurance claims management. In this role, you will be responsible for a variety of tasks, including managing incoming inquiries, organizing documentation (reviewing, updating and cancelling borrower insurance statuses), assisting with the team with special projects and crucially being a front line representative of the company and protecting the mortgagee interest while dealing with contractors, insurance adjusters and borrowers during repairs and rebuilds to their home. You will work closely with team members to maintain accurate records, contribute to departmental goals and ensure that all relevant insurance documents are properly administered, tracked and accounted for. This position offers an excellent opportunity to develop foundational skills in the insurance and mortgage industry while contributing to the overall efficiency and success of the team. Strong attention to detail, excellent communication skills, and the ability to handle multiple tasks at once are essential for success in this position. How You Will Contribute Process and update insurance policies and cancellations related to mortgaged properties and ensure all insurance records are accurately updated. Review and monitor insurance coverage for mortgaged properties to ensure adequate coverage as per company policy. Respond to borrowers, and insurance brokers in a timely manner to their inquiries regarding property insurance and provide assistance with insurance related documentation. Monitor insurance claims affecting mortgaged properties, coordinate with borrowers, insurance adjusters, contractors and other third-party vendors to ensure repairs are completed in accordance with insurance and lender requirements. Obtain and review documentation from contractors and clients confirming completion of repairs to the properties. Arranging payment of insurance proceeds to applicable parties. Conduct on-site inspections, to verify that repairs related to insurance claims has been completed and that the property condition complies with lender requirements. Perform title searches and review property records to ensure no construction liens are present. Oversee loans that are placed on forced placed insurance and administer insurance documents provided as correct and accurate to process applicable refunds for accounting approval. Assist with administrative and operational projects assigned by management to support the Residential Insurance department. Adhere to policies/procedures to ensure AML requirements are met, when applicable The Experience You Need Post secondary education and/or equivalent work experience preferred Knowledge of Microsoft Office Applications Strong attention to detail Proven organizational skills and demonstrated ability to prioritize and multitask Strong communication abilities to engage in email and telephone interactions with borrowers and third parties Time management skills Customer service experience Confidence and assertiveness to deal with subject matter experts in the insurance industry (brokers, agents, lawyers etc.) Adaptability and flexibility to deal with changing policy landscape Bilingualism (French, English) is required Working Environment And Physical Demands Analysis Office environment Periods of high volume with tight timelines Long periods of stationary position/sitting Prolonged periods of repetitive movement (i.e. using a keyboard and mouse) Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Punctuality Why join First National? Competitive Compensation Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. Artificial Intelligence is not used in our recruitment or hiring process for this role. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process. #FNLOON

What you’ll do

Administer insurance policies and records for mortgaged properties, respond to borrower and broker inquiries, and monitor claims through repairs, inspections, documentation review, and payment of insurance proceeds. Support departmental projects, manage forced-placed insurance documentation and refunds, and follow applicable AML procedures.

Requirements

Post-secondary education or equivalent work experience is preferred, along with Microsoft Office knowledge, strong organizational and communication skills, attention to detail, and the ability to prioritize and multitask. Customer service experience, time management, adaptability, confidence when dealing with insurance professionals, and French-English bilingualism are also required.

Benefits

• Bonus
• Health Spending Account
• Maternity and Parental Leave Top-Up
• Training Programs
• Career Advancement Opportunities

Listed skills

• Attention to detail · Preferred
• Organization · Preferred
• Prioritization · Preferred
• Multitasking · Preferred
• Time management · Preferred
• Customer service · Preferred
• Microsoft Office · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Insurance Policy Administration
• Insurance Claims Management
• Attention To Detail
• Organization
• Prioritization
• Multitasking
• Written And Verbal Communication
• Time Management
• Customer Service
• Microsoft Office
• Document Review
• Coordination With Third Parties
• Adaptability
• French-English Bilingualism
• Title Searches
• AML Compliance

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

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