Internal Posting - Access Worker

Job summary

The Access Worker serves as the primary point of contact for families and service providers, gathering information to connect them with appropriate support services. They are responsible for maintaining accurate electronic records, tracking data, and applying trauma-informed care principles while upholding Jordan's Principle.

Job details

First Nations Health Consortium Employment Opportunity Internal Posting (Edmonton or Calgary) Access Worker 1- Full Time This position is the first point of contact for families and service providers seeking supports to meet a child’s needs. An Access Worker listens, asks questions and gathers important information from a caller and connects the family to FNHC Regional Service Coordinators, Support Services Team, or other resources, as appropriate. Working to uphold Jordan's Principle, the Consortium provides a 'service coordination' role in Alberta for all First Nation children living on or off reserve and serves as the link between any First Nation child and the service or program need for the child. Summary of Key Responsibilities Communicate effectively with families, service providers, and community partners. Apply trauma‑informed care principles and culturally grounded best practices. Collect, track, and maintain accurate data to support Enhanced Service Coordination. Use technology effectively, including Outlook, Word, Excel and internal database. Create and maintain secure electronic records in accordance with confidentiality and privacy requirements. Cross‑train and support other departments as required. Minimum Qualifications Minimum 2 years of experience in a similar or related role. Certification in Human Services, Social Services or related field preferred. Experience working with First Nations communities, with demonstrated cultural knowledge and awareness. Current clear Criminal Record with Vulnerable Sector and Child Intervention Checks. Closing Date: Internal posting deadline October 9, 2026 Please submit a cover letter, resume, and references via email to hr@abfnhc.com

What you’ll do

The Access Worker serves as the primary point of contact for families and service providers, gathering information to connect them with appropriate support services. They are responsible for maintaining accurate electronic records, tracking data, and applying trauma-informed care principles while upholding Jordan's Principle.

Requirements

Candidates must have at least 2 years of experience in a related role and possess demonstrated cultural knowledge of First Nations communities. A certification in Human Services or Social Services is preferred, along with a clear Criminal Record and Vulnerable Sector check.

Listed skills

• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service coordination
• Trauma-informed care
• Data collection
• Data maintenance
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Database management
• Record keeping
• Cultural awareness
• Communication
• Interpersonal skills

Job areas

• Social Services
• Administrative
• Healthcare

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