Manager, Enhanced Service Coordination

Job summary

The Manager provides strategic leadership and operational oversight for the Enhanced Service Coordination team to ensure children and families receive coordinated access to essential services. This role also drives continuous quality improvement, manages complex cases, and fosters collaborative relationships with First Nations communities and external partners.

Job details

First Nations Health Consortium Employment Opportunity Manager, Enhanced Service Coordination Full-time Position Location: Edmonton or Calgary The Manager of Enhanced Service Coordination provides strategic leadership and operational oversight for the Enhanced Service Coordination team. The Manager is responsible for ensuring children and families experience coordinated access through applications for health, education, social, cultural, and developmental services. This role leads a multidisciplinary team of coordinators, strengthens relationships with First Nations communities and external partners, and drives a culture of excellence, accountability, and continuous improvement. The successful candidate will be passionate about advancing equitable access to services for First Nations children while fostering collaboration across systems to address complex needs and improve long-term outcomes. The position provides leadership, direction, and oversight to FNHC’s Enhanced Service Coordination program by developing and implementing program goals, priorities, and service delivery strategies, by aligning service coordination practices within the Jordan's Principle – Child First Initiative. The Manager will promote innovative and child-centered approaches to service coordination by leading continuous quality improvement initiatives, supervise, coach, mentor, and support enhanced service coordination Team. FNHC fosters a positive, collaborative, and high-performing team culture and works towards the establishment of clear performance expectations and accountability measures. Working with the team the Manager identifies professional development opportunities for staff, support staff wellness and resilience in a demanding service environment. A key role of the position is overseeing complex and high-needs cases requiring escalation or intervention, monitoring service quality and consistency across the coordination team and building on and maintaining effective relationships. The role is responsible for identifying emerging trends, unmet needs, and opportunities to improve service delivery, and lead planning initiatives that enhance access to services, develop policies, procedures, and best practices while strengthening work of enhanced service coordination by supporting implementation of new programs and initiatives, establishing and monitoring program performance and monitoring program performance indicators. The position requires a strong ability to analyze service trends and outcome data and to develop reports and recommendations for senior leadership. Education Bachelor’s degree in social work, Human Services, Education, Child and Youth Care, or related field. Qualifications Minimum five years of progressive leadership experience in human services, child and family services, healthcare, education, Indigenous services, or related sectors. Experience leading multidisciplinary teams. Experience working with Indigenous children, youth, families, and communities. Experience in service coordination, case management, program leadership, or systems navigation. Knowledge of Jordan's Principle and related child-serving systems. Outstanding communication and interpersonal abilities Experience working in or closely with First Nations people and communities, with demonstrated cultural knowledge and competencies. Highly proficient using Microsoft Office (Word, Excel, Outlook). Working Conditions Office job; frequent travel is required. Requirements of Employment Criminal Record Check & Vulnerable Sector Check, and Child Intervention Check 3-year Driver's Abstract Please submit a cover letter and resume to hr@abfnhc.com or fax to (780) 784-8842. Closing Date: Until a suitable candidate is found We thank you for your interest, however only those selected for an interview will be contacted.

What you’ll do

The Manager provides strategic leadership and operational oversight for the Enhanced Service Coordination team to ensure children and families receive coordinated access to essential services. This role also drives continuous quality improvement, manages complex cases, and fosters collaborative relationships with First Nations communities and external partners.

Requirements

Candidates must hold a bachelor's degree in social work, human services, education, or a related field. A minimum of five years of progressive leadership experience in human services or related sectors is required, along with demonstrated cultural knowledge of First Nations communities.

Listed skills

• Policy development · Preferred
• Data analysis · Preferred
• case management · Preferred
• Team Supervision · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Project management · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic leadership
• Operational oversight
• Service coordination
• Case management
• Program management
• Team supervision
• Systems navigation
• Relationship building
• Data analysis
• Reporting
• Policy development
• Cultural competency
• Microsoft Office
• Project management
• Mentoring
• Conflict resolution
• Accountability
• Policy Development
• Resilience
• Planning
• Microsoft Word
• Microsoft Excel
• Case Management
• Social Work
• Child And Family Services
• Communication
• Continuous Improvement Process
• Continuous Quality Improvement (CQI)
• Leadership
• Health Education
• Human Services
• Innovation
• Microsoft Outlook
• Service Delivery Improvement
• Strategic Leadership
• Coordinating

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Education
• Government & Public Sector
• Enhanced Registrar
• Social / Human Services Manager
• Social Welfare Managers
• Social and Community Service Managers

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