Member Service Centre Representative (Part-Time)

St. Catharines, ON
Hybrid
Posted Oct 17, 2026
1 position

$26 / hour

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Employment type: Part-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Provide prompt, efficient, and courteous transactional sales and service to members by phone. Proactively ensure members' needs are met and refer them to other staff when appropriate, while completing sales, service, and operational duties.

Job details

Why FirstOntario? Competitive compensation packages Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account Enhanced mental health benefits through SunLife and TELUS Health Exclusive banking benefits Up to $1000 per year towards professional development Pension Plan Hybrid work environment Company-wide Employee Volunteer program (Blue Wave Program) Employee and Family Assistance Program Job Overview Primary Duties and Responsibilities Provide prompt, efficient and courteous transactional sales and service to members over the phone. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below. Job Specifications and Technical Requirements Grade 12 or equivalent 3 years office, credit union / bank cash experience Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know. This position is for an existing vacancy. Salary: $26.03 per hour

What you’ll do

Requirements

Applicants must have Grade 12 or equivalent and three years of office, credit union, or bank cash experience. The employer encourages applications from candidates who do not meet every listed qualification.