Concierge

Job summary

The Concierge serves as the face of high-end residential properties, greeting residents and visitors to provide a high standard of customer service. Responsibilities include patrolling the property and managing the receipt and storage of courier packages.

Job details

Description About FirstService Residential: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential. Job Overview As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile and doing their utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to solve problems and diffuse sticky situations. Skills And Qualifications Previous experience with strata buildings is an asset At least one year of direct/in person Customer Service Experience is required Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff Proficiency in speaking Cantonese and Mandarin is required Physical Requirements Ability to patrol the property including stairs, hallways, interior, and exterior Ability to safely receive, store, and handle standard packages received from couriers and carriers Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.) Shifts Available Saturday - Sunday 4:00pm - 12:00am What We Offer As a part-time associate, you will be eligible for access to our Employee Assistance Plan. Compensation $20 - $22 per hour Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company. Please ensure your resume has a valid number and email address you can be reached at. FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunities for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team. IN2018 Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

What you’ll do

The Concierge serves as the face of high-end residential properties, greeting residents and visitors to provide a high standard of customer service. Responsibilities include patrolling the property and managing the receipt and storage of courier packages.

Requirements

Candidates must have at least one year of direct customer service experience and proficiency in English, Cantonese, and Mandarin. Physical ability to patrol the property and work in various weather conditions is required.

Benefits

• Employee Assistance Plan

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem Solving
• English Proficiency
• Cantonese Proficiency
• Mandarin Proficiency
• Written Communication
• Oral Communication
• Conflict Resolution

Job areas

• Customer Service & Support
• Hospitality
• Sales
• Administrative
• Security & Safety