Sales Manager, Inside Sales

Job summary

The Sales Manager leads a team of inside sales representatives to drive revenue growth and pipeline development through hands-on coaching and strategy execution. They are responsible for recruiting, performance management, and ensuring the team meets or exceeds sales objectives while maintaining operational discipline.

Job details

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sales Manager, Inside Sales About your role: The Sales Manager is responsible for leading a high-performing team of approximately 10 Inside Sales Representatives, driving revenue growth, pipeline development, and overall sales performance. This is a hands-on player-coach role that combines frontline leadership with active involvement in sales strategy and execution. The successful candidate will recruit, coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. Key responsibilities include sales forecasting, pipeline management, performance coaching, KPI management, and ensuring the team consistently achieves or exceeds revenue and growth objectives. About Clover: Clover, a Fiserv company (NASDAQ: FISV) is a Fortune 250 organization specializing in fintech and present in over 100 countries around the world, with $20B in annual revenue (2025). Fiserv is recognized as FORTUNE World's Most Admired Companies list for 10 of the last 11 years. (www.clover.com) (www.fiserv.com) Clover is taking over! From payments to point-of-sale software, Clover is the SMB platform that does it all. Our growth has become unparalleled, and we are further expanding our team and in search of a dynamic Sales Manager who can help us own and grow the Canadian market. This position is responsible for managing a team of sales representatives, as well as some of our regional partnerships. Compensation: On-target earnings (OTE): $200-225K annually (base + variable incentive when performance goals are met) What you’ll do: Lead, manage, and develop a team of Inside Sales Representatives to achieve pipeline, revenue, and performance goals. Drive sales execution through coaching, deal inspection, pipeline reviews, and forecast management. Recruit, onboard, and train new team members to strengthen team capability and support growth objectives. Monitor key sales performance indicators, analyze results, and implement actions to improve productivity and conversion. Partner with cross-functional teams to align sales activities with business priorities, campaign execution, and client needs. Maintain operational discipline across CRM usage, opportunity management, and reporting accuracy. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: Minimum 5 years of B2B sales experience. Minimum 5 years of relationship management experience. 3+ years of experience working within fintech, merchant services, Point-of-Sales or Software sales is required. Post-Secondary Education Experience that would be great to have: Demonstrated ability to coach and develop sales representatives in a high-volume performance environment. Strong written and verbal communication skills for sales conversations, team coaching, and business updates. Strong organizational skills with the ability to manage competing priorities in a fast-paced sales environment. Interest in sales technology and experience adopting tools that improve team productivity and sales execution. Competitive approach with a consistent focus on achieving team goals and performance targets. How you'll work: This role is on-site Monday through Thursday (WFH, Fridays). Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires the use of a computer and audio equipment. Sponsorship: Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role. Benefits at Fiserv: Fuel Your Life wellness program with activities and rewards to support total well-being Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members Recognition through Living Proof, with points redeemable for merchandise and gift cards Eight Employee Resource Groups to build connection and inclusion RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP) Comprehensive extended health care and vision benefits, plus dental coverage Company-paid Basic Life and AD&D, with optional life and AD&D coverage available Company-paid Short-Term Disability and Long-Term Disability income protection Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents. #LI-SS1 Salary Range: $55,000.00-$80,000.00 Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

What you’ll do

The Sales Manager leads a team of inside sales representatives to drive revenue growth and pipeline development through hands-on coaching and strategy execution. They are responsible for recruiting, performance management, and ensuring the team meets or exceeds sales objectives while maintaining operational discipline.

Requirements

Candidates must have at least 5 years of B2B sales and relationship management experience, with a minimum of 3 years in fintech, merchant services, or software sales. A post-secondary education is required, along with strong communication and organizational skills.

Benefits

• Wellness program • Paid statutory holidays • Paid vacation • Paid sick time • Employee assistance program • Employee resource groups • RRSP with company match • Non-registered savings plan • Employee stock purchase plan • Extended health care • Vision benefits • Dental coverage • Basic life insurance • AD&D insurance • Short-term disability • Long-term disability • Emergency medical travel coverage

Listed skills

• Recruitment · Preferred
• Team Leadership · Preferred
• Onboarding · Preferred
• KPI Management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales management
• Inside sales
• Pipeline management
• Sales forecasting
• Performance coaching
• Fintech
• Merchant services
• B2B sales
• Relationship management
• CRM
• Team leadership
• Strategic planning
• KPI management
• Recruitment
• Onboarding
• Sales execution
• Inside Sales
• Sales Strategy
• Sales Forecasting
• Software Sales
• Forecasting Management
• Player Coach
• Performance Coaching
• KPI Management
• Financial Technology (FinTech)
• Relationship Management
• Accountability
• Organizational Skills
• Talent Recruitment
• Emergency Medical Services
• Business To Business
• Customer Relationship Management
• Management
• Communication
• Continuous Improvement Process
• Employee Assistance Programs
• Employee Stock Purchase Planning
• Sales
• Leadership
• Merchandising
• Merchant Services
• Employee Onboarding
• Point Of Sale
• Coaching
• Sales Management
• Verbal Communication Skills
• Revenue Growth
• Disability Income
• Business Priorities

Job areas

• Sales
• Management & Leadership
• Finance & Accounting
• Software
• Technology
• Inside Sales Manager
• Sales and Marketing Managers
• First-Line Supervisors of Non-Retail Sales Workers