Shipping / Logistics Customer Service Coordinator

Job summary

The coordinator is responsible for ensuring customer requirements are met and relaying release information to manufacturing accurately and on time. They also monitor customer portals, manage container inventories, and oversee activities on the shipping dock.

Job details

Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Summary Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis. Core Competencies Good computer skills Strong Organizational Skills Time Management Communication Problem Solving Accountability and Dependability Leadership Skills Team Oriented Highly Motivated Attention to Detail Job Duties Responsible for addressing any customers issues Generates daily load sheets and requirement listing Monitors all Customer Portals Ensure adequate supply of containers through weekly inventories Monitor activities on the dock and activities of the shippers/receivers Adhere to all company policies, procedures and instructions Must be able to work shift work; days and afternoons Requirements High School Diploma/GED 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset Strong organizational and time-management skills Strong interpersonal and communication skills (both verbal and written) Proficiency with database applications and administration systems, specifically Microsoft Office Must have previous experience working with automotive customer portals What We Offer • Medical, dental, prescription, vision, life and disability insurance • RRSP retirement savings plan • Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement • Paid holidays and vacation time What do our employees have to say? “It engages you professionally, and provides learning opportunities.” “Lots of growth opportunity.” "The company’s young enough to be exciting, but old enough to be stable.” "Not just a job—a great place to work!" Flex-N-Gate is an equal opportunity employer. Ontario Human Rights Code and AODA.

What you’ll do

The coordinator is responsible for ensuring customer requirements are met and relaying release information to manufacturing accurately and on time. They also monitor customer portals, manage container inventories, and oversee activities on the shipping dock.

Requirements

Candidates must have a High School Diploma or GED and 2-3 years of related customer service experience in a manufacturing or fast-paced environment. Proficiency in Microsoft Office and experience with automotive customer portals are required.

Benefits

• Medical insurance • Dental insurance • Prescription insurance • Vision insurance • Life insurance • Disability insurance • RRSP retirement savings plan • Safety training • New hire orientation • Continuous learning and development programs • Tuition reimbursement • Paid holidays • Paid vacation time

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Logistics
• Communication
• Problem solving
• Time management
• Organizational skills
• Microsoft Office
• Database applications
• Inventory management
• Leadership
• Attention to detail
• Teamwork
• Continuous Development
• Accountability
• Supervision
• Organizational Skills
• Strong Work Ethic
• Shift Work
• Self-Motivation
• Automotive Industry
• Customer Service
• Computer Literacy
• Database Application
• Problem Solving
• Medical Prescription
• Safety Training
• Time Management
• Team Oriented
• Detail Oriented

Job areas

• Logistics
• Customer Service & Support
• Manufacturing
• Administrative
• Logistics Customer Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers