Senior Appian Developer

Job summary

Lead production support for Appian BPM solutions, resolving complex L2/L3 incidents, conducting root cause analysis, and improving system stability, performance, and reliability. Drive automation and release improvements, maintain operational documentation, collaborate across teams, mentor colleagues, and report system health and risks to leadership.

Job details

Job Description: Senior Appian Developer responsible for ensuring the stability, reliability, and performance of Appian BPM solutions while leading production support, incident management, workflow automation, IDP, and RPA initiatives. Location: Toronto (Preferred) or London, ON - Hybrid (2-3 Days WFO) Contract Duration: 6 months Key Responsibilities Ensure stability and reliability of production systems through review of fixes, root cause analysis, and validation of resolutions. Lead troubleshooting and resolution of complex L2/L3 production issues while meeting SLA requirements. Proactively monitor applications, identify anomalies, and implement preventive measures to reduce incidents. Drive problem management by resolving recurring issues through permanent fixes and automation. Improve system performance, resilience, stability, and operational efficiency. Support change management and release activities to ensure smooth, low-risk deployments. Collaborate with business, development, infrastructure, and support teams to resolve issues and maintain service continuity. Maintain runbooks, knowledge articles, and operational documentation. Drive automation initiatives to reduce manual effort and improve response times. Mentor team members on production support best practices and operational excellence. Ensure compliance with enterprise security, governance, and operational standards. Provide leadership with visibility into system health, operational risks, and improvement opportunities. Core Qualifications 6-8 years of experience with Appian development and support. Strong expertise in: Appian BPM Appian Workflow Business Process Management (BPM) Experience supporting enterprise production applications and complex business workflows. Strong experience with L2/L3 production support, incident management, and problem management. Proven ability to perform root cause analysis and implement long-term corrective actions. Experience with application monitoring, troubleshooting, and operational support processes. Experience improving application performance and system reliability. Strong understanding of change management and release management practices. Experience supporting workflow automation initiatives. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder management abilities. Experience mentoring and providing technical guidance to team members. Preferred Qualifications Experience with Intelligent Document Processing (IDP). Experience with Robotic Process Automation (RPA). Experience driving operational automation initiatives. Familiarity with ITIL-based support processes and service management practices. Experience working within Agile delivery environments. Appian certifications are considered an asset.

What you’ll do

Lead production support for Appian BPM solutions, resolving complex L2/L3 incidents, conducting root cause analysis, and improving system stability, performance, and reliability. Drive automation and release improvements, maintain operational documentation, collaborate across teams, mentor colleagues, and report system health and risks to leadership.

Requirements

Requires 6–8 years of Appian development and support experience, including enterprise production support, incident and problem management, troubleshooting, and root cause analysis. Candidates should have strong communication and stakeholder skills; experience with IDP, RPA, ITIL, Agile, and Appian certifications is preferred or considered an asset.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Workflow Automation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appian BPM
• Appian Workflow
• Business Process Management
• Production Support
• Incident Management
• Problem Management
• Root Cause Analysis
• Application Monitoring
• Troubleshooting
• Performance Optimization
• Change Management
• Release Management
• Workflow Automation
• Intelligent Document Processing
• Robotic Process Automation
• ITIL

Job areas

• Technology
• Software
• Customer Service & Support
• Management & Leadership

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