Senior Project Manager

Job summary

Develop and lead the Transition to Operations plan, operational readiness activities, support model design, knowledge transfer, and formal handover to steady-state teams. Track readiness, risks, dependencies, and residual work while ensuring governance, change control, quality, and executive reporting requirements are met.

Job details

Duties & Responsibilities TTO Strategy & Planning: Develop and execute the Transition to Operations (TTO) plan, budget, integrated schedule, milestones, dependencies, and readiness/exit criteria aligned with the broader transformation roadmap. Operational Readiness Leadership: Partner with senior business and technology leaders to define future-state operating models, service ownership, resourcing, and capacity requirements. Support Model Design: Establish post-go-live support structures—including hypercare, sustainment, incident escalation pathways, and steady-state operating workflows with clear roles and accountabilities. Knowledge Transfer & Handover: Coordinate end-to-end operational documentation, training, knowledge transfer, and handoffs from project delivery teams and external vendors to operational support teams. Readiness Tracking & Risk Governance: Define and track operational readiness scorecards; proactively identify gaps, mitigate dependencies, and manage executive escalation paths. Handover & Program Closure: Oversee formal operational acceptance, including the resolution and operational transfer of residual risks, open defects, and incomplete deliverables through formal TTO sign-off. Governance & Standards Compliance: Drive disciplined decision management, change control, and status reporting, ensuring all deliverables comply with established project management governance, quality frameworks, and documentation standards. Requirements & Qualifications Experience: Minimum 7 years of progressively responsible IT project/program management experience leading complex, cross-functional transformation initiatives across business, technology, operations, and third-party vendors. Operational Transition Expertise: Proven track record leading operational readiness and Transition to Operations (TTO) for enterprise-scale systems—covering readiness criteria, go-live execution, hypercare, stabilization, and handover to steady-state operations. Support Model Architecture: Demonstrated success establishing support models, defining service-level expectations, service ownership, and operational escalation protocols. Vendor & System Integrator Management: Strong background overseeing major technology vendors and system integrators, including contract deliverables, transition obligations, dependencies, and milestone quality. Governance & Risk Leadership: Expertise managing residual work, defects, and program risks within formal enterprise governance environments (e.g., Steering Committees, change control boards, stage-gate reviews). Stakeholder & Change Management: Exceptional facilitation, influencing, and negotiation skills, with a demonstrated ability to drive accountability and alignment across cross-functional teams without direct line authority. Delivery Methodologies: In-depth knowledge of predictive (Waterfall), Agile, and hybrid project delivery frameworks, paired with strong scheduling, planning, and analytical capabilities. Communication: Superior written and verbal communication skills with extensive experience preparing executive-level briefings, status decks, and governance documentation. Education & Certifications: Bachelor’s degree in Computer Science, Business, Information Systems, or a related field (or equivalent practical experience). Project Management Professional (PMP) or equivalent certification is strongly preferred.

What you’ll do

Develop and lead the Transition to Operations plan, operational readiness activities, support model design, knowledge transfer, and formal handover to steady-state teams. Track readiness, risks, dependencies, and residual work while ensuring governance, change control, quality, and executive reporting requirements are met.

Requirements

Requires at least seven years of IT project or program management experience leading complex, cross-functional transformation initiatives, with demonstrated enterprise-scale operational readiness and Transition to Operations expertise. A bachelor’s degree or equivalent practical experience is required, and PMP or an equivalent certification is strongly preferred; strong vendor, governance, stakeholder, scheduling, and predictive, Agile, or hybrid delivery skills are also expected.

Listed skills

• Risk Management · Preferred
• Stakeholder Management · Preferred
• Change Management · Preferred
• Agile · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Project Management
• Program Management
• Transition to Operations
• Operational Readiness
• Project Planning
• Budget Management
• Integrated Scheduling
• Support Model Design
• Knowledge Transfer
• Risk Management
• Vendor Management
• Stakeholder Management
• Change Management
• Governance
• Agile
• Waterfall

Job areas

• Management & Leadership
• Technology
• Consulting

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