Customer Service Representative

Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team! FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies. Position Summary: The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales. Desired Skills & Experience: High School Diploma with 1-2 years customer service experience Basic computer skills with experience using Microsoft Office products and ability to learn other software programs Ability to solve problems as they arise Clean criminal record Basic mathematical skills Strong organizational skills, with attention to detail Ability to handle challenging situations with diplomacy and respect Excellent verbal and written communication skills Enjoy working in a challenging, fast paced environment Duties and Responsibilities: Ability to work in a team sales environment Assists customers in person, by email or on the telephone Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer Processes orders and accepts payment from customers made over the telephone or in person Inputs orders/quotes into the computer system and confirms availability of product Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required. Assists customer in the selection of product Maintains customer service records Establishes proactive communication with customers to ensure understanding of product ordered Handles quality and service issues to develop/maintain customer loyalty Ensures orders are priced accurately and invoices are issued promptly Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) Participate in inventory Keeps the showroom clean and sets up displays as needed Will also assist with general labour tasks including loading/unloading merchandise, deliveries Other duties as assigned FLOFORM is proud to offer the successful candidate: Competitive Wages Medical and Dental RRSP Matching Paid Sick Time FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.” Should this opportunity be of interest to you, contact us today!!! Submit a resume at www.floform.com/careers/ We look forward to meeting you! To learn more about us we encourage all applicants to visit our website at www.floform.com We are an Equal Opportunity Employer.

The Customer Service Representative is responsible for qualifying and selling products, processing orders, and responding to general customer inquiries. They also maintain showroom displays, manage inventory, and assist with general labor tasks such as loading and unloading merchandise.

Candidates must have a high school diploma and 1-2 years of customer service experience. Proficiency in Microsoft Office, strong organizational skills, and the ability to handle challenging situations with diplomacy are required.

• Medical • Dental • RRSP Matching • Paid Sick Time

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• SalesPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Communication SkillsPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Order processing
• Microsoft Office
• Problem solving
• Mathematical skills
• Organizational skills
• Attention to detail
• Communication skills
• Diplomacy
• Inventory management
• Data entry
• Merchandise Displays
• Organizational Skills
• Customer Service
• Communication
• Computer Literacy
• Loyalty Programs
• General Mathematics
• Selling Techniques
• Invoicing
• Merchandising
• Purchasing
• Showrooms
• Loading And Unloading
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Sales
• Manufacturing
• Retail
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week