Bilingual Customer Service Representative

Job summary

The representative will respond to customer inquiries via phone, email, and in person while assisting with policy updates and claims. They will collaborate with the agent team to provide empathetic support and maintain accurate documentation.

Job details

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued. As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds. Compensation & Benefits We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including: Medical, Dental & Vision Insurance Life Insurance Paid Time Off Support and guidance through the insurance licensing process Opportunities for growth and development About Florida One Insurance With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time. Our Mission: To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way. Your Role as a Bilingual Customer Service Representative Each day brings something new. Your responsibilities will include: Responding to customer inquiries via phone, email, and in person Assisting with policy updates, claims, and general insurance questions Providing clear, empathetic support in both English and Spanish Collaborating closely with our agent team to ensure a seamless customer experience Maintaining accurate records and documentation You'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success. What We're Looking For To thrive in this role, you should bring: Fluency in English and Spanish (verbal & written) Excellent verbal and written communication skills A strong sense of empathy, professionalism, and customer service Problem-solving ability and attention to detail Adaptability in a fast-paced environment A collaborative, team-oriented mindset Take the Next Step in Your Career If you're ready to grow in a rewarding customer service role and make a difference in your community, we'd love to hear from you. Apply today and become part of a team that puts people first-every day.

What you’ll do

The representative will respond to customer inquiries via phone, email, and in person while assisting with policy updates and claims. They will collaborate with the agent team to provide empathetic support and maintain accurate documentation.

Requirements

Candidates must be fluent in both English and Spanish with excellent verbal and written communication skills. A professional, empathetic, and team-oriented mindset is required to succeed in this fast-paced environment.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Paid Time Off • Insurance Licensing Support

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Service
• Communication Skills
• Problem-solving
• Attention To Detail
• Empathy
• Professionalism
• Adaptability
• Teamwork
• Insurance Knowledge
• Policy Management
• Claims Assistance
• Bilingual (Spanish/English)
• Patience
• Time Off Management
• Multilingualism
• Communication
• General Insurance
• Problem Solving
• Team Oriented
• Prioritization
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives