Director of Operations (Workday)

ON
Hybrid
Posted Sep 27, 2026
1 position

$140,000–$150,000 / year

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Director
Application method: Apply on the employer’s site

Job summary

Build and lead the HR Operational Excellence function, driving end-to-end process transformation, standardization, automation, and continuous improvement to improve employee experience and HR service delivery. Lead cross-functional initiatives, address root causes of recurring issues, influence senior stakeholders, and develop direct reports.

Job details

The organisation supports more than 30,000 employees and is going through continued growth, acquisitions and HR transformation. Workday and ServiceNow are already in place, and this person will lead the next stage of process improvement, employee experience and operational efficiency. What you will do Build and shape the HR Operational Excellence function Lead end-to-end HR process transformation Identify recurring issues and remove root causes Improve employee experience and HR service delivery Work closely with HRIS, Workday and ServiceNow teams Drive standardisation, automation and continuous improvement Lead cross-functional transformation initiatives Influence senior stakeholders across HR, Technology and Operations Lead and develop direct reports What we need Strong HR Operational Excellence or HR transformation experience Proven end-to-end process redesign experience Strong Workday knowledge Experience working closely with HRIS and Workday teams Genuine people leadership experience Strong senior stakeholder management Experience leading change through influence Experience within a large or complex organisation Highly relevant experience Unionised environments Collective agreements Healthcare or frontline workforces ServiceNow HRSD Lean Six Sigma Acquisition or integration activity Why this role is worth looking at Brand-new Director position Genuine opportunity to build rather than inherit 30,000+ employee environment Enterprise-wide transformation Direct people leadership Established Workday environment Significant senior leadership exposure Package CAD $150,000 base salary 20% target bonus 4 weeks vacation 3 personal days Benefits from day one RSP matching Hybrid working from Markham Approximately 2 to 3 days per week onsite If you have led HR transformation at scale, understand Workday and want the opportunity to shape a new Operational Excellence function, I would be interested in speaking with you.

What you’ll do

Requirements

Requires substantial HR Operational Excellence or HR transformation experience, proven end-to-end process redesign, strong Workday knowledge, and experience partnering with HRIS and Workday teams. Also requires people leadership, senior stakeholder management, and the ability to lead change through influence in a large or complex organization; experience with unionized environments, healthcare or frontline workforces, ServiceNow HRSD, Lean Six Sigma, or acquisitions is highly relevant.