Retail Manager - Fleming Campus Store

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $XX.XX - $XX.XX per hour Position Overview As a Campus Store Manager - Canada, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including: Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading in-store course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and write-offs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships: Communicate and partner with the campus including: Facilitation of campus and/or community events. Day-to-day communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management: Responsible for full cycle talent management, including: Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include: Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a café or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Requirements Bachelor's Degree or Equivalent. 3-5 years of retail management or strong customer service experience. General Computer Skills. ​​Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Vital customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. Travel: minimal - less than 10%. Full time benefits: • Medical, Dental, & Vison • Voluntary Insurance plans • 401k + 100% company match (up to 4%) • 80 hours vacation + sick days • 10 paid company holidays • Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Campus Store Manager provides leadership for all store operations, including driving sales growth, managing financial metrics, and ensuring operational excellence. They are responsible for cultivating a team through mentorship, managing campus relationships, and maintaining high standards of customer service.

Candidates must possess a Bachelor's degree or equivalent and 3-5 years of retail management or strong customer service experience. Proficiency in general computer skills, financial acumen, and the ability to influence teams are essential for this role.

• Medical insurance • Dental insurance • Vision insurance • Voluntary insurance plans • 401k with 100% company match • 80 hours vacation • Sick days • 10 paid company holidays • Quarterly bonus plan

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Retail management
• Customer service
• Leadership
• Financial acumen
• Sales growth
• Team development
• Mentorship
• Problem-solving
• Time management
• Relationship building
• Operational excellence
• Communication
• Presentation skills
• Strategic planning
• Performance management
• Merchandise Displays
• Retail Operations
• Influencing Skills
• Continuous Development
• Financial Acumen
• Influencing Without Authority
• Accountability
• Talent Management
• Business Results
• Planning
• Analytical Skills
• Customer Service
• Computer Literacy
• Digital Content
• Performance Management
• Sales
• Food Safety And Sanitation
• Selling Techniques
• Higher Education
• Problem Solving
• Market Share
• Operational Excellence
• Operations
• Presentations
• Relationship Building
• Retail Management
• Strategic Partnership
• Time Management

• Retail
• Management & Leadership
• Customer Service & Support
• Education
• Sales
• Campus Retail Associate
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Nov 5, 2026

Posting language

English

Working hours

40 hours per week