Assistant Manager

Job summary

The Assistant Manager is responsible for coaching and motivating the team to drive sales while ensuring exceptional customer service and operational excellence. They also act as a partner between customers and staff and assume all managerial duties in the absence of the store manager.

Job details

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties. Come for the opportunity….Stay for the career This posting is for an existing vacancy. Artificial intelligence is not used for the process of screening, assessing, or selecting applicants. Responsibilities Coaching, and motivating your team to drive sales that deliver exceptional customer service Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service Delivering sales, customer experience, merchandising, visual, and operational expectations Act as a partner between customers, sales associates and store leadership Ability to learn and share expertise of products and trends to fit customer’s needs Maintains an awareness of all product knowledge, and current or upcoming product / trends Contributes to a positive and inclusive work environment Qualifications Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting Confident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment Initiates completion of tasks or activities without necessary supervision Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis High level of ethics, values, integrity, and trust Flexible availability – including nights, weekends, and holidays Benefits Rate of Pay: $23.10 / hour 30-50% Employee Discount Paid Time Off Life, Medical and Dental Coverage Defined Contribution Plan Development and Advancement Opportunities

What you’ll do

The Assistant Manager is responsible for coaching and motivating the team to drive sales while ensuring exceptional customer service and operational excellence. They also act as a partner between customers and staff and assume all managerial duties in the absence of the store manager.

Requirements

Candidates must have at least one year of experience in a customer-facing sales setting and demonstrate strong leadership abilities. The role requires flexibility to work nights, weekends, and holidays, along with strong cognitive and mathematical skills.

Benefits

• Employee discount • Paid time off • Life insurance • Medical coverage • Dental coverage • Defined contribution plan • Development and advancement opportunities

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Coaching · Preferred
• Financial analysis · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Sales management
• Employee management
• Visual merchandising
• Asset protection
• Product knowledge
• Coaching
• Communication
• Problem analysis
• Decision making
• Financial analysis
• Inventory management
• Team motivation
• Retail operations
• Product Knowledge
• Influencing Skills
• Resourcefulness
• Workplace Inclusivity
• Influencing Without Authority
• Time Off Management
• Ethical Standards And Conduct
• Artificial Intelligence
• Asset Protection
• Customer Relationship Management
• Management
• Decision Making
• Customer Service
• Customer Engagement
• Sales
• Financial Analysis
• Selling Techniques
• Problem Solving
• Mathematics
• Merchandising
• Visual Merchandising
• Enthusiasm

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Assistant Manager
• Assistant General Manager
• Managing Directors and Chief Executives
• General and Operations Managers