Senior Account Manager

Job summary

Manage a portfolio of security service contracts as the primary client contact, conducting regular meetings and site visits while addressing concerns and resolving escalations. Coordinate with operations teams and site supervisors to support staffing, ensure contract compliance and service quality, and strengthen client retention and relationships.

Job details

Senior Account Manager Vancouver, BC | $80,000 - $100,000 A growing security services organization is seeking a Senior Account Manager to oversee a portfolio of security service contracts and client relationships across the region. This opportunity is ideal for an experienced professional from the security industry who understands the realities of contract security operations and has a proven track record managing client accounts, site teams, and service delivery. The successful candidate will act as the primary point of contact for clients while working closely with Operations Managers, Site Supervisors, and frontline security personnel to ensure service excellence across multiple accounts. The Role This is a highly visible, relationship-driven position focused on the management and retention of security service contracts. You will spend significant time meeting with clients, visiting sites, supporting operations teams, and ensuring contractual commitments are being delivered to a high standard. This is not a behind-the-desk account management role. The ideal candidate enjoys being in the field, solving problems, building relationships, and supporting operational teams. You Will Be Responsible For Managing a portfolio of security services accounts and contracts Serving as the primary point of contact for clients Conducting regular client meetings and site visits Supporting Site Supervisors and Operations teams to ensure service excellence Addressing client concerns and resolving escalations Coordinating staffing and operational support when required Monitoring account performance and contract compliance Driving client retention and long-term relationship growth Ensuring service delivery aligns with client expectations and contractual requirements Building strong relationships with both clients and internal stakeholders Ideal Candidate 3+ years of account management, operations, or leadership experience within the contract security industry Experience managing security guard contracts and client accounts Strong understanding of security operations and service delivery Proven ability to build and maintain client relationships Experience working closely with Site Supervisors, Operations Managers, and frontline personnel Strong communication, problem-solving, and conflict-resolution skills Comfortable working in a fast-paced environment Highly accountable and capable of operating with a high degree of autonomy Valid driver's license and willingness to travel locally for client and site visits What Success Looks Like The organization is looking for someone who: Takes ownership of their accounts Builds trust with clients and operational teams Makes decisions confidently Thrives in a fast-moving environment Wants to grow into future leadership opportunities For strong performers, this role offers a clear progression path into: Director Senior Leadership VP-level opportunities Compensation & Benefits $80,000 - $100,000 base salary Comprehensive benefits package Career advancement opportunities Established organization with an entrepreneurial culture High level of autonomy and decision-making authority Location Greater Vancouver Combination of office, client meetings, and site visits How to Apply Please submit your resume for consideration. Only candidates selected for the next stage will be contacted. The first step will be a confidential conversation with the recruiter to discuss your experience, career goals, and provide additional information about the opportunity. Your profile will only be presented to the client with your permission and mutual interest.

What you’ll do

Manage a portfolio of security service contracts as the primary client contact, conducting regular meetings and site visits while addressing concerns and resolving escalations. Coordinate with operations teams and site supervisors to support staffing, ensure contract compliance and service quality, and strengthen client retention and relationships.

Requirements

Requires at least three years of account management, operations, or leadership experience in the contract security industry, including experience managing security guard contracts and client accounts. Candidates should understand security operations, communicate and resolve conflicts effectively, work autonomously in a fast-paced environment, and hold a valid driver's license with willingness to travel locally.

Benefits

• Comprehensive Benefits Package • Career Advancement Opportunities • High Autonomy And Decision-Making Authority

Listed skills

• Problem solving · Preferred
• Account Management · Preferred
• Communication · Preferred
• Client Relationship Management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Contract Management
• Security Operations
• Client Relationship Management
• Client Retention
• Service Delivery
• Contract Compliance
• Site Visits
• Staffing Coordination
• Problem-Solving
• Conflict Resolution
• Communication
• Escalation Management
• Operational Support
• Stakeholder Relationship Building
• Autonomous Decision-Making

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support
• Sales