Senior Personal Lines Underwriter

Job summary

Assess and underwrite specialty personal lines risks within delegated authority, and process renewals, endorsements, cancellations, and new business. Support brokers by answering inquiries, resolving problems, building lasting relationships, and representing the company’s culture and brand.

Job details

As an independently owned InsurTech MGA, Forward Insurance Managers Ltd. fuses traditional underwriting expertise with next-generation technology to deliver what brokers want: underwriting expertise and service that doesn't disappoint. If you're passionate about customer experience and happen to appreciate the colour fuchsia, you've found your people. Location: London, Ontario | 100% In-Office Key Accountabilities: Assess and underwrite specialty personal lines risks with precision, applying your authority level to make confident decisions that drive business growth. Be the go-to resource for our brokers - answering inquiries with expertise, solving problems proactively, and building relationships that turn one-time quotes into long-term partnerships. Execute underwriting instructions for renewals, endorsements, cancellations, and new business. Champion Forward's culture, values, and brand promise. Qualifications: Minimum 5 years in the personal lines insurance industry with hands-on underwriting or broker experience. CAIB, CIP, or other relevant industry designations (or active progression toward completion). Exceptional written and verbal communication skills—you can explain coverage nuances clearly and build rapport with brokers. Customer service instincts that go beyond the transactional—you genuinely care about solving problems and exceeding expectations. Advanced proficiency with MS Office and comfort learning new underwriting platforms—tech-savvy is essential in our environment. Proven ability to perform under pressure and consistently deliver without compromising quality. Collaborative, inclusive, and transparent working style—you thrive in team environments and believe the best ideas come from open dialogue. Successful completion of a criminal record check. Salary Range: CAD $60,000-$75,000 *Actual pay may be below or above range based on candidates' knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply. Ready to move Forward? Apply here or send your resume to careers@forwardinsurance.ca

What you’ll do

Assess and underwrite specialty personal lines risks within delegated authority, and process renewals, endorsements, cancellations, and new business. Support brokers by answering inquiries, resolving problems, building lasting relationships, and representing the company’s culture and brand.

Requirements

Candidates need at least five years of personal lines insurance experience, including hands-on underwriting or broker experience, and a CAIB, CIP, or other relevant designation or active progress toward one. They should have strong communication and customer service skills, advanced Microsoft Office proficiency, comfort learning underwriting platforms, the ability to perform under pressure, a collaborative working style, and must pass a criminal record check.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Personal Lines Underwriting
• Risk Assessment
• Underwriting Decision-Making
• Broker Relationship Management
• Customer Service
• Written Communication
• Verbal Communication
• Renewals Processing
• Endorsements Processing
• Cancellations Processing
• New Business Underwriting
• Microsoft Office
• Underwriting Platforms
• Problem-Solving
• Time Management
• Team Collaboration

Job areas

• Finance & Accounting
• Customer Service & Support

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