Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Miami, FL
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Remote · New Brunswick, Canada
Lead comprehensive patient-centered assessments and manage urgent and ongoing care for patients across New Brunswick. Order diagnostic tests, prescribe treatments, and collaborate with a multidisciplinary team via a secure telehealth platform.
Remote · Canada
Provide roadside assistance by dispatching services to members in need while ensuring their safety and location accuracy. Maintain a professional and empathetic demeanor to turn stressful situations into positive customer experiences.
Remote · Canada
You will serve as a Canadian voice for an automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions to resolve complaints and enhance the overall customer experience.
Hybrid · St. Catharines
Support enterprise technologies including VOIP, security, and routing within complex networking environments. Responsible for network design, remediating security vulnerabilities, and managing large-scale IT projects across global time zones.
Remote · Canada
This role functions as a dual-purpose position, alternating between delivering training programs to customer service agents and performing direct customer service duties. The specialist is responsible for facilitating learning, coaching staff, managing classroom performance, and resolving customer inquiries across multiple channels.
Remote · Canada
Provide exceptional service to automotive customers by addressing concerns regarding warranty coverage, repairs, and vehicle features. Maintain a calm demeanor while resolving complaints and enhancing the overall customer experience.
Remote · Connecticut, United States
The associate will assist customers with health plans and coverage by addressing inquiries and troubleshooting issues. They are responsible for maintaining high customer satisfaction through various communication channels including voice, chat, and email.
Remote · Canada
Provide compassionate patient interactions and tele-triage for various medical conditions over the phone. Assess symptoms, document cases, and offer healthcare advice using clinical solution software while adhering to safety protocols.
Remote · Canada
Provide professional mental health support to English and French speaking clients via inbound and outbound channels. Utilize evidence-based methodologies to assess client needs and effectively de-escalate crisis situations.
Remote · New Brunswick, Canada
Provide remote primary care and clinical symptom assessments via phone, messaging, and video for patients. Manage urgent health concerns, order diagnostic tests, and prescribe treatments while collaborating with a multidisciplinary team.
Remote · New Brunswick, Canada
Lead comprehensive, patient-centered assessments and manage urgent and ongoing care needs for patients across New Brunswick. Collaborate with medical advisors and colleagues to coordinate care while leveraging virtual care tools for documentation and patient interaction.
Remote · Canada
Lead comprehensive, patient-centered assessments and manage urgent and ongoing care needs for patients across New Brunswick. Collaborate with medical advisors and colleagues to coordinate care while leveraging virtual tools for documentation and patient interaction.
Remote · New Brunswick, Canada
Lead comprehensive patient-centered assessments and manage urgent and ongoing care for patients across New Brunswick via a virtual platform. Order diagnostic tests, prescribe treatments, and collaborate with a multidisciplinary team to coordinate patient care.
Remote · Canada
The representative will provide roadside assistance by dispatching services to members in need using mapping software. They are responsible for maintaining a professional and empathetic tone while ensuring the safety of customers in stressful situations.
Remote · Canada
Provide remote roadside assistance by determining customer locations using mapping software and dispatching authorized service providers. Ensure customer safety and satisfaction through empathetic communication during stressful situations.
Remote · Canada
Swiftly dispatch roadside services to members in distress using mapping software and authorized providers. Provide a calming and empathetic presence to ensure member safety and satisfaction during stressful situations.
Remote · Canada
You will serve as the primary point of contact for automotive brand customers, addressing inquiries regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions while maintaining a calm and empathetic demeanor to ensure a positive customer experience.
Remote · Canada
You will serve as the Canadian voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves listening to complaints, providing effective solutions, and maintaining a calm demeanor to enhance the customer experience.
Remote · Spain
Lead a high-performing engineering team to design, implement, and deploy AI-driven web applications. Collaborate with cross-functional teams including data, ML, and DevOps engineers to ensure system scalability and performance.
Remote · Canada
You will lead a diverse engineering team to design, implement, and deploy AI-driven web applications while ensuring system security and performance. The role involves collaborating with cross-functional teams, including data, ML, and DevOps engineers, to maintain technical roadmaps and optimize application functionality.
