Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Miami, FL
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Remote · Canada
Provide exceptional and personalized technical support to customers regarding financial technology software. Handle incoming level 1 inquiries to resolve various technical issues related to tax preparation software.
Remote · Canada
Provide tier 1 technical support for tax preparation software via inbound phone calls. Assist customers with troubleshooting, product education, and accurate documentation of interactions.
Remote · Canada
The Medical Advisor provides independent clinical expertise and advisory support for telehealth services, including the development of clinical policies and guidelines. They also participate in quality assurance, program evaluation, and serve as a clinical liaison with health authorities and stakeholders.
Remote · Canada
Manage complex customer cases from intake through closure, investigating warranty assistance requests and dealer complaints. Coordinate with customers, retailers, and internal teams to assess evidence, document findings, communicate outcomes, and deliver fair resolutions.
Remote · Canada
Provides day-to-day operational support, program management, and serves as the primary point of contact for client communications and escalations. Conducts research to resolve complex customer inquiries and recommends process improvements to ensure client satisfaction.
Remote · Canada
Provides day-to-day operational support, program management, and serves as the primary point of contact for client communications and escalations. Responsible for interpreting client requests, conducting research to resolve issues, and implementing process improvements to ensure client satisfaction.
Remote · Canada
Assist French- and English-speaking roadside assistance members, assess their situations, identify their locations using mapping tools, and dispatch authorized service providers. Provide calm, empathetic support and help ensure members’ safety during stressful situations.
Remote · Canada
Assist English- and French-speaking members who need roadside assistance, helping ensure their safety and identifying their location using mapping software. Dispatch an authorized service provider promptly while communicating with empathy and urgency.
Remote · Canada
The role involves performing primary job responsibilities as outlined in the internal company documentation. The incumbent will be expected to manage tasks associated with the RSA Unilingual position.
Remote · New Brunswick, Canada
Lead comprehensive, patient-centered assessments and manage urgent and ongoing care needs for patients across New Brunswick. Collaborate with medical advisors and colleagues to coordinate care while leveraging virtual tools for documentation and patient interaction.
Remote · New Brunswick, Canada
Conduct comprehensive patient assessments and manage urgent or ongoing care needs through virtual platforms. Collaborate with medical advisors and fellow nurse practitioners to coordinate care and ensure high-quality patient outcomes.
Remote · Canada
You will serve as a Canadian voice for an automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions to resolve complaints and enhance the overall customer experience.
Hybrid · St. Catharines
Support enterprise technologies including VOIP, security, and routing within complex networking environments. Responsible for network design, remediating security vulnerabilities, and managing large-scale IT projects across global time zones.
Remote · Connecticut, United States
The associate will assist customers with health plans and coverage by addressing inquiries and troubleshooting issues. They are responsible for maintaining high customer satisfaction through various communication channels including voice, chat, and email.
Remote · Canada
Provide exceptional service to automotive customers by addressing concerns regarding warranty coverage, repairs, and vehicle features. Maintain a calm demeanor while resolving complaints and enhancing the overall customer experience.
Remote · Canada
Provide compassionate patient interactions and tele-triage for various medical conditions over the phone. Assess symptoms, document cases, and offer healthcare advice using clinical solution software while adhering to safety protocols.
Remote · Canada
Provide professional mental health support to English and French speaking clients via inbound and outbound channels. Utilize evidence-based methodologies to assess client needs and effectively de-escalate crisis situations.
Remote · New Brunswick, Canada
Provide remote primary care and clinical symptom assessments via phone, secure messaging, and video. Manage urgent health issues, order diagnostic tests, and prescribe treatments in collaboration with a multidisciplinary team.
Remote · New Brunswick, Canada
Lead comprehensive, patient-centered assessments and manage urgent and ongoing care needs for patients across New Brunswick. Collaborate with medical advisors and colleagues to coordinate care while leveraging virtual care tools for documentation and patient interaction.
Remote · Canada
Provide compassionate patient interactions via telephone to triage conditions such as chest pain, headaches, and mental health issues. Use clinical software to evaluate symptoms, document cases, and offer healthcare advice following safety protocols.
