Bilingual Customer Service Representative

Bilingual Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference Job Overview As Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience. This opportunity represents an existing vacancy supporting current business operations. Why You Should Join Us $16.10 - $16.60 dependent on the province you live in with a $2.00 Bilingual Premium NO WEEKENDS! Hours of opearation are Monday to Friday between the hours of 8:30 AM to 6:30 PM ET Enjoy the benefits of working from home. Save time, money and reduce stress No equipment? We provide everything you need! Join a supportive community focused on engagement and recognition Hands-on paid virtual classroom-style training, as well as ongoing job specific training What We Are Looking For Must reside in Canada Must be at least 18 yrs of age Highschool diploma or equivalent Must have at least 6 months of working experience in the customer service field Must pass a background check Key Skills Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers. Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment Able to navigate multiple systems and have an understanding google maps or similar tools Strong problem-Solving, Empathy, Adaptability and Reliability Home Setup Requirements A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).About Foundever Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

You will serve as the primary point of contact for automotive brand customers, addressing inquiries regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions while maintaining a calm and empathetic demeanor to ensure a positive customer experience.

Candidates must reside in Canada, be at least 18 years old, and possess a high school diploma or equivalent. A minimum of 6 months of customer service experience and bilingual proficiency in French and English are required.

• Work from home • Paid virtual classroom-style training • Ongoing job specific training • Supportive community • Engagement and recognition programs

• FrenchPreferred
• Customer servicePreferred
• Problem solvingPreferred
• EnglishPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Verbal communication
• Written communication
• French
• English
• MS Office 365
• MS Teams
• Windows environment
• Google maps
• Problem-solving
• Empathy
• Adaptability
• Reliability
• Microsoft 365
• Business Operations
• Workflow Automation
• Bilingual (French/English)
• Microsoft Teams
• Virtual Classroom
• Microsoft Windows
• Artificial Intelligence
• Multilingualism
• Decision Making
• Customer Service
• Communication
• Google Maps
• Leadership
• Innovation
• Problem Solving

• Customer Service & Support
• Administrative
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week